Service Delivery Manager at Expleo managing the migration of a file transfer platform from Axway to SFTP GO. Collaborating across teams to ensure continuity and meet required SLAs in a critical environment.
About the role
- Configuration Manager managing ITSM process for VDOT. Responsible for Configuration Management policies and CMDB integrity across technical teams.
Responsibilities
- Develop, implement, and maintain configuration management policies and processes in line with ITIL standards and Commonwealth of Virginia (COV) policy.
- Own and manage the CMDB, ensuring accuracy, completeness, and compliance.
- Collaborate with Change, Incident, and FinOps teams to ensure seamless service delivery.
- Define and enforce policies for configuration item (CI) identification, control, and reporting.
- Work closely with Infrastructure, Network, Security, and Application teams to gather and maintain CI information.
- Monitor and audit configuration data to ensure quality and reliability.
- Establish and track KPIs/metrics for Configuration Management maturity and CMDB health.
- Provide leadership and guidance to IT teams on configuration management best practices.
- Support IT governance, risk, and compliance initiatives.
Requirements
- ITIL Foundation certification (Intermediate or Expert level preferred).
- Proven experience in Configuration Management within an ITIL environment.
- Proven experience in Configuration Management within an Azure environment.
- Strong knowledge of Ivanti Neurons for ITSM.
- Strong understanding of ITIL v3/v4 processes—especially Configuration, Change, Incident, and Problem Management.
- Hands-on experience with a CMDB tool- Ivanti Neurons for ITSM including CI class modeling and discovery tools.
- Excellent analytical, problem-solving, and documentation skills.
- Ability to work collaboratively across technical and business teams.
- Strong communication and stakeholder management skills.
Benefits
- Health insurance
- Training and development opportunities
- Flexible work arrangements
- Paid time off
- Retirement plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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