Hybrid Relationship Manager, Institutional Trust – Asset Owner Segment

at Northern Trust

• Job title: Relationship Manager, Institutional Trust – Asset Owner Segment
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $83,100 - $141,300 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Chicago, United States

About the role

• Relationship Manager leading institutional asset servicing client relationships at Northern Trust. Ensuring client satisfaction, retention, and revenue growth for the asset owner segment in the Americas.

Responsibilities

• Ensure full understanding of client business and needs to develop relationship plan detailing specific client expectations and future opportunities.
• Execute relationship plan by engaging product (asset servicing, investments, brokerage, banking, etc.) and / or managing operational partners to deliver on expectations or develop and execute new solutions.
• Initiate conversations with clients and their advisors to keep them up to date on industry trends, regulatory changes, and appropriate new bank products and services.
• Work with senior managers to ensure escalation of issues and communicate product gaps or opportunities.
• Complete annual service reviews for every client to ensure satisfaction and refresh relationship plan.
• Ensure positive responses to the annual client service survey.
• Contribute to the department financial goals by cross selling products to current clients and playing an integral part in identifying and winning new business.
• Have a thorough understanding of current product offerings and solutions.
• Manage client profitability and fee negotiations to department goals and understand the financials of the team, division, and Northern Trust.
• Address any administrative needs of the client with internal partners including transaction processing, accounting, reporting, documentation, fees, etc.
• Serve as mentor to new team members & other organizational partners to ensure we attract and retain employees with an emphasis on DE&I.

Requirements

• 5 to 7 years of experience in financial services, preferably in trust, asset servicing, or investment management.
• General knowledge of trust/asset services, products, and investments.
• Proficiency in interpersonal skills, negotiation, and delegation.
• Leadership and organization skills.

Benefits

• retirement benefits (401k and pension)
• health and welfare benefits (medical, dental, vision, spending accounts and disability)
• paid time off
• parental and caregiver leave
• life & accident insurance
• other voluntary and well-being benefits
• discretionary bonus program that may include an equity component