Case Manager providing support services for individuals with disabilities in Dakota County. Coordinating care and developing support plans to enhance community - based assistance.
About the role
- Quality Manager focusing on KPI reporting and process performance management at Nokia. Driving quality excellence through scorecard preparation, reporting, and compliance management.
Responsibilities
- Lead the preparation and maintenance of CNS Quality scorecards and KPI dashboards aligned with CNS quality objectives and P&E operational excellence goals
- Ensure data accuracy, consistency, and timely delivery of quality metrics across the Business Units.
- Translate complex quality metrics into clear, actionable recommendations for stakeholders
- Prepare high-quality executive reports for CNS leadership team based on performance data
- Support Quality Improvement communication
- Conduct deep-dive analyses to identify trends, root causes, and improvement opportunities
- Manage end-to-end TL9000 measurement processes for CNS scope including UTD submissions, TL9000 advisories, resubmissions, and root cause analysis when required
- Support CNS Certifications & audits including Nokia HQ Audit preparation
- Ensure compliance with TL9000 Quality Management System requirements across CNS domains
- Leverage Power Platform capabilities to automate CNS quality reporting processes
- Maintain and enhance existing visualization tools for CNS P&E Quality scorecards
- Ensure data governance standards are met across all CNS quality platforms
Requirements
- 10 -15 years of experience in quality management of SW product development , KPI reporting, or performance analytics
- Proven experience with TL9000 standards and measurement procedures in telecommunications environment
- Strong background in data analysis and business intelligence, preferably in Quality Assurance/ Operational Excellence domains
- Advanced proficiency in PowerBI - dashboard creation, data modelling, DAX functions
- Power Platform expertise - Power Apps, Power Automate, Power Query
- Experience with SQL, Excel, and statistical analysis tools
- Familiarity with Nokia quality management systems and processes
- Knowledge of CNS domains
- TL9000 certification or equivalent quality management credentials
- Certified/Trained Lean Six Sigma Green Belt
- Understanding of Quality Process Performance Analysis, Capability Baselining
- Strong knowledge of data visualization best practices and storytelling with data
Job title
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