Manager of Development and Project Entitlements for JLL's retail development projects across the United States. Drive exceptional client service through technical expertise and strategic relationship management.
NO
Hybrid Improvement Program Manager – Global Strategic Initiatives, Services & Care
Posted 2 months ago
About the role
- Improvement Program Manager leading global strategic initiatives within Services & Care at Nokia. Focused on operational excellence, innovation, and customer satisfaction deliverables.
Responsibilities
- Analyze critical business challenges and design innovative solutions that enhance service delivery and customer experience.
- Facilitate ideation workshops and translate concepts into structured improvement programs.
- Draft comprehensive program charters outlining objectives, scope, deliverables, and success metrics.
- Establish governance frameworks and secure stakeholder buy-in for execution.
- Drive initiatives from concept to completion, ensuring milestones are met and outcomes align with strategic goals.
- Manage multi-stream projects across diverse units (within S&C in collaboration with other CNS units).
- Collaborate with senior leadership and cross-functional teams to ensure alignment and timely decision-making.
- Communicate progress, risks, and mitigation strategies effectively.
- Identify process bottlenecks and implement optimization strategies.
- Promote best practices and foster a culture of innovation within Delivery Excellence.
Requirements
- Proven experience in **program management** and **innovation-driven initiatives** within telecom or technology services.
- Strong ability to **translate problems into actionable solutions** and manage ideation-to-execution cycles.
- Expertise in multi-stream program coordination and stakeholder management.
- Familiarity with **process improvement methodologies** (Lean, Six Sigma, Agile).
- Strategic thinking with a strong innovation mindset.
- Excellent communication and influencing skills across senior levels.
- Ability to thrive in a fast-paced, transformation-driven environment.
Benefits
- Flexible working arrangements and additional flex benefits to support work–life balance
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Medical and life insurance plan, plus paid sick leave for added security
- Meal allowance to support daily needs
- Car allowance based on eligibility
- Well-being programs to support your mental and physical health
- Opportunities to engage with Nokia Employee Resource Groups (NERGs), as well as access to mentors, coaches, and Employee Growth Solutions
- A learning culture that promotes continuous personal and professional growth – for your role and beyond
Job title
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