Hybrid Automation Engineer – Analytics and Automation

at Nokia

• Job title: Automation Engineer – Analytics and Automation
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Azure, Cloud, Google Cloud Platform, ITSM, JavaScript, Python, SOAP, SQL
• Location requirements: Hybrid, Bangalore, India

About the role

• Automation Engineer automating IT support processes at Nokia for improved end-user experience and satisfaction. Engaging with team and stakeholders to enhance service delivery.

Responsibilities

• Design, develop, and implement automation for ITSM workflows (e.g., incident, change, request management).
• Connect ITSM tools with other enterprise systems (monitoring, CMDB, cloud platforms, ticketing systems, chatbots).
• Write scripts (PowerShell, Python, JavaScript, etc.) to automate repetitive tasks. Use APIs, scripting, and orchestration tools for seamless data exchange.
• Develop custom automation modules or bots for service desk operations. Monitor automated workflows for performance and reliability.
• Continuously optimize automation to reduce SLA breaches and improve user experience.
• Ensure automation adheres to ITIL best practices and organizational policies. Support IT stakeholders across the organization.
• Research and implement AI/ML-based automation for predictive incident resolution and self-healing systems.
• Improve end-user experience through standardization. Ensure compliance with Nokia security policies.

Requirements

• Degree in Engineering, Computer Science, or related field from recognized university
• 3-5 years of relevant professional experience
• Experience in programming in JavaScript (especially in programming of Service Now), PowerShell and Python
• Knowledge of Service Now and Integration Hub. Knowledge of Automated Test Framework is a plus.
• Knowledge of LDAP, Office365, Azure and Google Cloud Platform, databases, SQL language and relevant programming languages
• Experience with optimal interface development (REST, SOAP, Graph API), their monitoring and scalability
• Knowledge of AI tools and practical application of Machine Learning to speed-up automation processes
• Experience in international IT Delivery organizations is a plus
• Experience with desktop automation is a plus (NexThink, Systrack)
• Strong cross-functional skills, transcending across global teams

Benefits

• Flexible and hybrid working schemes
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Life insurance to all employees to provide peace of mind and financial security
• Well-being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond