Customer Demand Analyst supporting national supply planning and innovation for Coca - Cola Southwest Beverages. Responsible for data analysis, reporting, and tool enhancement in SQL, Access, and Excel.
About the role
- Business Analyst focusing on fulfilment and operations analytics for Nivoda's global supply chain. Collaborating with teams to turn operational data into actionable insights and improve efficiencies.
Responsibilities
- Build visibility across our fulfilment and logistics operations.
- Own core fulfilment dashboards across intake, QC, shipping, delivery, and returns.
- Track key metrics such as turnaround times, SLA adherence, hub throughput, backlog, and shipping costs.
- Proactively surface insights - not just what’s happening, but where delays, inefficiencies, and risks are emerging.
- Analyse bottlenecks and drop-offs across fulfilment stages.
- Support measurement of process changes and operational experiments.
- Flag early signals when performance is trending off track.
- Produce regular performance reporting for Fulfilment and Ops leadership.
- Track actual performance against SLAs, targets, and historical benchmarks.
- Build views that help teams understand performance trends in real time.
- Work hands-on with fulfilment and logistics data to ensure accuracy and consistency.
- Maintain clear metric definitions and reporting logic as operations scale.
- Partner with the Data team to improve data models, pipelines, and documentation.
- Build focused analyses to support questions around capacity, hub performance, cost drivers, and process efficiency.
- Respond quickly to leadership questions with clear, thoughtful analysis.
- Develop strong intuition for how fulfilment performance connects to customer experience and margins.
Requirements
- 2-4+ years experience in a Business Analyst or similar role.
- Strong analytical mindset; comfortable working with messy operational data.
- Confident writing SQL to analyse datasets (joins, aggregations, basic CTEs).
- Able to turn data into clear insights for non-technical stakeholders.
- Curious, detail-oriented, and comfortable in fast-moving, operational environments.
- Experience working with fulfilment, logistics, supply chain, or operations data is nice to have.
- Exposure to modern data warehouses or BI tools is nice to have.
- Familiarity with analytics engineering concepts or data modelling is nice to have.
- Experience supporting operational or frontline teams is nice to have.
Benefits
- Work closely with Fulfilment, Operations, and Data leaders on core operational challenges.
- Real ownership and visible impact on customer experience and cost efficiency.
- Strong foundations for growth into senior analytics, ops, or strategy roles.
- Join a hyper-growth company transforming a global industry.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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