Sr Lead Consultant focusing on SAP Extended Warehouse Management, leading implementations and solving day - to - day issues. Requires deep SAP knowledge with significant consulting experience.
About the role
- Customer Relationship Consultant ensuring client satisfaction by transforming negative experiences into positive ones. Join NIO in delivering excellent customer service while fostering long-term relationships.
Responsibilities
- Manage and resolve customer conflicts effectively, turning negative experiences into positive ones.
- Exceed customer expectations by seeking personalized and innovative solutions for each situation.
- Contribute to the continuous improvement of service processes by identifying bottlenecks and proposing optimizations.
- Provide customer support across multiple channels (phone, email, chat), focusing on problem resolution and satisfaction.
- Log and track all customer interactions in the system, ensuring information is organized and up to date.
Requirements
- Knowledge of CRM and customer support systems.
- Proficiency with communication tools (email, chat).
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Previous experience in customer service.
- Degree in Communications, Marketing, Business Administration, or related fields.
- Courses or certifications in Customer Service or related areas (preferred).
Benefits
- Meal and/or food allowance
- Transportation voucher
- Medical insurance
- Dental insurance
- Life insurance
- Private pension plan
- Profit participation program (PPR)
- Pharmacy assistance
- Childcare assistance
- Flexible working hours
- V.tal Benefits Club
- Extended maternity leave (6 months)
- Extended paternity leave (20 days)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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