Senior Support Technician resolving complex IT issues for diverse businesses. Collaborating with L1 technicians and leading technical projects for IT management services.
About the role
- Student Assistant supporting internal IT infrastructure and providing technical support at Ninox Software in Berlin. Engaging in various IT projects and managing user access and documentation.
Responsibilities
- You will support our team in maintaining our internal IT infrastructure
- You are the first point of contact for technical questions
- You will provide 1st- and 2nd-level support for around 80 colleagues on macOS and Windows
- You will manage users, groups and permissions in Azure Entra ID / Microsoft 365
- You will handle onboarding/offboarding, imaging and device provisioning via Intune
- You will keep our IT documentation and hardware inventory up to date (Jira, Confluence)
- You will assist with hardware, network and cloud projects (e.g. VPN, PowerShell automation)
Requirements
- Initial practical experience in IT support (e.g. through an internship, part-time job or university project)
- Basic knowledge of Microsoft Azure / M365 (e.g. user management in Azure AD)
- Interest in scripting (Ninox, PowerShell, Bash) and DevOps topics
- Team player with German and English at least at B1 level
- Knowledge of ITIL and Microsoft certifications are a plus
Benefits
- An innovative product that delivers real value to our customers
- An international, motivated team with flat hierarchies
- Flexible working hours and hybrid work (remote or in the heart of Berlin)
- Room for your own ideas and personal development
- Dog-friendly office with a startup atmosphere
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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