Customer Support Specialist assisting the Mable community through high - volume inbound calls. Advocating for users and providing guidance while maintaining service excellence.
About the role
- Customer Service Employee at FinTech company providing B2C services in Berlin. Collaborating with customers, compliance, and internal departments to enhance user experience.
Responsibilities
- Handle requests from regulatory authorities and courts diligently and accurately
- Review payment transfers and account transactions of our customers and report suspicious activities to the internal Compliance department
- Serve as the point of contact for our customers for inquiries following account opening
- Drive service improvements by actively collecting and analyzing customer feedback and finding satisfactory solutions
- Act as the communication interface between our customers, internal teams and the 1st-level call center
- Be our jack-of-all-trades and support your colleagues wherever needed
Requirements
- Professional experience in customer service, ideally within the financial sector, an inbound call center, or a comparable area
- Some experience dealing with courts, financial and regulatory authorities, and handling information requests or garnishments is a plus
- Proactive, independent and service-oriented working style with a focus on customer satisfaction and added value
- Strong interpersonal and problem-solving skills
- Winning mentality: you are ready to learn quickly, drive initiatives forward and go the extra mile for yourself and your team
- Confident user of common Office programs and initial experience with ticketing tools (e.g., Zendesk)
- Fluent spoken and written German and English; any additional language is an advantage
Benefits
- 30 days of vacation
- Permanent contract
- Great office in the heart of Berlin
- Hybrid working model (up to 2 days remote work per week)
- Attractive compensation package
- eGym Wellpass access
- Public transport subsidy
- Meal allowance
- Company pension plan
- Insurance benefits, employer-funded savings contributions (VWL), and corporate benefits
- Regular team events and company offsites
- Training and professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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