Customer Service Director at Gofor Delivers improving operational efficiencies and customer experience within hybrid logistics. Collaborating with sales and operations to drive success across processes.
NC
Hybrid Support Specialist – Funeral Home
Posted last week
About the role
- Support Specialist providing customer support in Funeral Home operations and ensuring high-quality communication. Assisting customers via phone and maintaining positive team culture with detailed reporting.
Responsibilities
- Delivers high-quality communication primarily over the phone with callers while utilizing critical thinking and problem-solving skills to help find appropriate solutions
- Skilled in writing clear and detailed notes and instructions on each call
- Effectively writes emails, letters, and other forms of written communication with external customers needing documentation or letters
- Leverages resources and reaches out to others when needing support or assistance with escalated situations
- Utilizes various systems to locate applicable information and details for each call
- Accountable for personal growth and performance metrics
- Contributes in a supportive and positive manner with coworkers
- Works across the team to ensure coverage with incoming calls and written communication
- Completes assigned processing work, projects, tasks, and/or milestones by agreed upon due date
- Suggests solutions that meet the immediate and potential future needs and requests of our external and internal customers
Requirements
- Minimum: High School or GED
- Preferred: Other Wisconsin Preneed Certification LOMA 280 and 290 with ACS goal
- One to two years of customer service, call center experience preferred
Benefits
- 20 days of Paid Time Off growing to 25 days after 5 years
- 11 Paid Holidays (10 company holidays and 1 personal holiday of your choice)
- Health care, dental and vision plans
- Up to $1,500 (Family) or $1,000 (Single) annually towards a Health Savings Account
- Annual bonus based on company performance
- Paid Parental Leave
- 401(k) match up to 9%
- Paid Sabbatical after 8 years
- Paid Volunteer Time
- Education Assistance Program
- Employee Recognition Program
- And much more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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