Senior Customer Experience Associate managing client relationships for IAS while providing education on products and systems. Requires 2 - 4 years of experience in digital marketing and advertising campaigns.
NC
Hybrid Support Specialist – Funeral Home
Posted last month
About the role
- Support Specialist providing customer support in Funeral Home operations and ensuring high-quality communication. Assisting customers via phone and maintaining positive team culture with detailed reporting.
Responsibilities
- Delivers high-quality communication primarily over the phone with callers while utilizing critical thinking and problem-solving skills to help find appropriate solutions
- Skilled in writing clear and detailed notes and instructions on each call
- Effectively writes emails, letters, and other forms of written communication with external customers needing documentation or letters
- Leverages resources and reaches out to others when needing support or assistance with escalated situations
- Utilizes various systems to locate applicable information and details for each call
- Accountable for personal growth and performance metrics
- Contributes in a supportive and positive manner with coworkers
- Works across the team to ensure coverage with incoming calls and written communication
- Completes assigned processing work, projects, tasks, and/or milestones by agreed upon due date
- Suggests solutions that meet the immediate and potential future needs and requests of our external and internal customers
Requirements
- Minimum: High School or GED
- Preferred: Other Wisconsin Preneed Certification LOMA 280 and 290 with ACS goal
- One to two years of customer service, call center experience preferred
Benefits
- 20 days of Paid Time Off growing to 25 days after 5 years
- 11 Paid Holidays (10 company holidays and 1 personal holiday of your choice)
- Health care, dental and vision plans
- Up to $1,500 (Family) or $1,000 (Single) annually towards a Health Savings Account
- Annual bonus based on company performance
- Paid Parental Leave
- 401(k) match up to 9%
- Paid Sabbatical after 8 years
- Paid Volunteer Time
- Education Assistance Program
- Employee Recognition Program
- And much more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior Sales Support Specialist driving sales transformation programs for Capgemini. Collaborating across multiple business units to deliver AI - driven solutions and measurable impact.
Customer Care Representative managing customer support for M - KOPA Mobility via calls and resolving inquiries. Focused on ensuring positive customer experiences as part of the Mobility division.
Customer Service Representative serving as the primary point of contact in the manufacturing industry. Ensuring customer satisfaction by addressing inquiries and resolving issues.
Bilingual Customer Care Coordinator for healthcare domain handling client inquiries via calls and emails. Ensuring adherence to protocols and providing top - notch customer service.
Responsible for managing Anti - Money Laundering and Know - Your - Customer processes in banking. Engaging clients and ensuring compliance with regulations in U.S. and non - U.S. activities.
Customer service role for handling inquiries, providing product support and maintaining customer data. Working in a friendly environment with opportunities for professional growth.
UAS Drone Program Support Specialist supporting unmanned aviation systems program operations. Collaborating with teams for process improvements and compliance in the aviation sector.
Customer Service representative handling customer inquiries and support services at VR PLUS Bank. Promoting regional development through quality customer interactions and service solutions.
Customer Support position at Porsche responsible for addressing customer inquiries through various channels. A key role in enhancing customer engagement and satisfaction for Porsche products.