Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
NC
Hybrid Support Specialist – Funeral Home
Posted 3 months ago
About the role
- Support Specialist providing customer support in Funeral Home operations and ensuring high-quality communication. Assisting customers via phone and maintaining positive team culture with detailed reporting.
Responsibilities
- Delivers high-quality communication primarily over the phone with callers while utilizing critical thinking and problem-solving skills to help find appropriate solutions
- Skilled in writing clear and detailed notes and instructions on each call
- Effectively writes emails, letters, and other forms of written communication with external customers needing documentation or letters
- Leverages resources and reaches out to others when needing support or assistance with escalated situations
- Utilizes various systems to locate applicable information and details for each call
- Accountable for personal growth and performance metrics
- Contributes in a supportive and positive manner with coworkers
- Works across the team to ensure coverage with incoming calls and written communication
- Completes assigned processing work, projects, tasks, and/or milestones by agreed upon due date
- Suggests solutions that meet the immediate and potential future needs and requests of our external and internal customers
Requirements
- Minimum: High School or GED
- Preferred: Other Wisconsin Preneed Certification LOMA 280 and 290 with ACS goal
- One to two years of customer service, call center experience preferred
Benefits
- 20 days of Paid Time Off growing to 25 days after 5 years
- 11 Paid Holidays (10 company holidays and 1 personal holiday of your choice)
- Health care, dental and vision plans
- Up to $1,500 (Family) or $1,000 (Single) annually towards a Health Savings Account
- Annual bonus based on company performance
- Paid Parental Leave
- 401(k) match up to 9%
- Paid Sabbatical after 8 years
- Paid Volunteer Time
- Education Assistance Program
- Employee Recognition Program
- And much more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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