Accounts Receivable Billing Representative managing unpaid claims and providing customer service. Requires experience in medical billing and understanding of billing systems.
Responsibilities
Responsible for accurate and prompt follow-up of unpaid or denied claims/charges
Providing outstanding customer service to both patients and staff members
Research difficult accounts and report denial trends to management
Keeping current with all assigned payer updates
Respond to patient and third party inquiries/complaints regarding patient accounts via phone, mail or in person
Review/analyze patient accounts and take actions to resolve issues by executing adjustments, refunds, etc.
Maintain/improve productive third party relationships
Requirements
High School Diploma or GED
Two (2) years of experience in Medical Physician billing, collections and/or reimbursement
Knowledge and understanding of patient billing, billing transmission and electronic billing systems
Knowledge of medical terminology and ICD-9/CPT coding
Ability to interpret third party coverage, patient responsibility and evaluate a patient’s financial condition
Knowledge of the appeals processes for different payers
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