Senior Consultant at HR Path developing Workday integrations for HR transformation projects. Collaborating with stakeholders and providing technical guidance for integration development.
About the role
- Customer Support Specialist providing high-quality support for Nextlane software solutions. Engaging in problem resolution and continuous improvement in customer experience with a focus on user satisfaction.
Responsibilities
- Deliver timely, high-quality, and customer-focused front-line support
- Ensure customer issues are properly understood, documented, and resolved or escalated
- Contribute to a consistent and professional customer support experience
- Actively support continuous improvement through knowledge sharing and feedback
- Handle incoming customer support requests via phone, email, chat, or other support channels
- Analyze customer questions and issues related to daily usage of Nextlane software solutions
- Provide clear guidance, explanations, and solutions within the defined support scope
- Detect incidents, software issues, or potential risks and ensure proper follow-up
- Accurately log, qualify, and document customer requests in the support ticketing system
- Ensure correct prioritization and follow established support processes and SLAs
- Escalate complex or technical issues to Back Office or specialized teams, providing clear analysis and context
- Proactively alert the Support Manager or relevant stakeholders in case of critical issues or potential customer dissatisfaction
- Maintain a professional, reassuring, and customer-centric communication style
- Build trust with customers through clear explanations and regular follow-up
- Ensure customers are informed about progress, next steps, and resolution timelines
- Contribute to the creation and maintenance of internal knowledge bases, FAQs, and documentation
- Share recurring issues, customer feedback, and improvement ideas with the Support team
- Continuously develop product and functional knowledge to improve support quality
- Work closely with Back Office Support, Infrastructure, and Expert teams on Issue resolution
- Coordinate with Consultants during customer onboarding and post- installation phases
- Escalate commercial requests or opportunities to Sales when outside the support scope
Requirements
- Experience in customer support or technical support in a software or SaaS environment
- Experience working in a ticket-based support organization is a strong plus
- Fluent in English & Dutch
- Additional languages (Frecnh, Portuguese, Spanish, German) are a strong plus
- Basic to intermediate understanding of software applications and IT environments
- Knowledge of databases and SQL
- Ability to clearly document issues, solutions, and customer interactions
- Comfortable working with ticketing systems and internal support tools
- Strong customer service mindset with excellent communication skills
- Ability to analyze problems quickly and provide structured responses
- Calm, proactive, and solution-oriented approach
- Ability to prioritize, escalate when needed, and work autonomously
- Willingness to learn and continuously develop technical and functional expertise
Benefits
- Hybrid Work : 2 days on site, 3 days in remote
- Annual Payments : 14 payments per year (12 monthly payments + 1 summer bonus + 1 Christmas bonus in November)
- Meal Voucher: €10,20 per working day
- Vacation : 23 vacation days, plus 24th or 31st December off
- Language Training : Access to group classes in Spanish, English, or French
- Private Medical Insurance : Multicare coverage
- Teambuilding : Join us for memorable afterworks and team activities!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Consultant(e) Cornerstone optimizing digital learning projects using Cornerstone Learning solutions. Join HR Path, a global HR consulting leader with a focus on digital transformation.
Consultant(e) AMOA confirmé(e) at HR Path advising clients on HR transformation and SIRH. Responsibilities include optimizing HR processes and deploying solutions like Workday.
Consultant Workday managing Workday Absence & Time Tracking projects and client training. Working on deployment, configuration, and guiding clients through system adoption.
Junior HR Consultant responsible for maintaining communication with candidates and assisting in recruitment activities at Randstad. Ensuring compliance while supporting client engagement in the talent sector.
Digital Analytics Consultant supporting a range of client projects, helping organizations leverage their marketing data. Delivering analytics projects from implementation to insight generation in a hybrid setup.
Data Consultant at auticon delivering IT and data services to large multinational clients. Supporting autistic individuals in their professional growth while working on diverse projects in data analysis.
Application Support Consultant managing client requests and diagnosing issues in the automotive industry's software solutions. Collaborating globally to improve support processes and client satisfaction.
Senior Consultant in consulting firm specializing in Capital Markets. Responsible for transformational client engagements and developing service proposals.
Data Management Consultant enhancing data management and governance for clients. Collaborating within the Data & Analytics team to develop effective data strategies and solutions.