Director of Ecommerce overseeing Sans’ digital customer experience and ecommerce strategy for a consumer hardware brand. Collaborating across teams to enhance customer journey and drive engagement.
About the role
- Shopify Expert managing onboarding and support for E-Commerce brands. Guiding participants to successful shop launches and developing tailored solutions.
Responsibilities
- Onboarding new participants: You welcome new members, explain the first steps of our program, and make the onboarding process easy.
- Creating individual concepts: You develop tailored concepts for our participants and present them during a strategy meeting.
- Supporting participants through to shop launch: You help them overcome technical hurdles, set up their shop correctly, and achieve their goals.
- Collecting feedback, reviews, and success stories: You ensure our participants' successes are made visible—both internally and externally.
- Further developing our programs: You actively contribute to the ongoing improvement of our programs.
Requirements
- At least 2 years of hands-on experience with Shopify (e.g., through personal Shopify projects, agency work, or at an e‑commerce company).
- Ability to explain technical Shopify questions in an understandable way.
- Structured, self-driven working style with an entrepreneurial mindset.
- A passion for helping people progress—whether one-on-one or through the community.
- Experience with coaching, educational formats, or community management is a plus.
Benefits
- Direct collaboration with the founders (Philipp, Robin & Hendrik): You’ll actively help shape the company.
- Real creative influence: Your ideas are not only welcome but encouraged.
- Comfortable office in Cologne: Modern facilities, a prime location at Rudi, and barista-made espresso included.
- Hybrid work: At least 3 days in the office, the rest flexible remote.
- Investment in you: Access to training, coaching, and deep insights into Shopify & e‑commerce.
- We take care of you: Regular team offsites, open communication, dedicated points of contact—and an environment where you can grow.
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