Medical Assistant providing customer service in a diagnostic lab. Responsibilities include patient interaction, data management, and coordination with physicians.
About the role
- Team Lead Technical Customer Services overseeing team and technical processes at a leading virtual power plant. Leading customer service support and optimizing technical integration and processes.
Responsibilities
- Responsible for technical support within the Technical Customer Services team
- Disciplinary and functional leadership of a team of 8 employees
- Ensure integration of plants into standard products
- Fault detection and troubleshooting as well as pre-qualification of plants
- Develop and implement relevant KPIs for continuous process improvement
- Improve the customer journey in technical support
- Coordinate internally to optimize and automate processes
- Liaise and coordinate with international experts, engineers and managers
Requirements
- Completed university degree in a technical or technical/commercial field, or equivalent knowledge in these areas
- Several years of professional experience in leading and motivating teams and in customer communication on technical topics
- Provide impetus, develop innovative ideas and support the team in their implementation
- Familiar with the European electricity markets and possess strong commercial and technical understanding
- Work independently, in a structured and process-oriented manner and take responsibility
- Business-fluent German and very good English skills
Benefits
- Hybrid and flexible working, including home office equipment
- Option to accrue additional vacation days with our flextime model and use them flexibly
- Comprehensive development opportunities such as language courses, coaching and training
- Company bike (JobRad) and Germany-wide public transport ticket (Deutschlandticket)
- Sports offers such as Urban Sports Club membership and yoga classes
- Regular events: summer party, Christmas party, LAN party, after-work pizza & drinks
- External support in finding daycare (Kita) places and assistance with other private and professional challenges
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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