Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Team Lead Technical Customer Services overseeing team and technical processes at a leading virtual power plant. Leading customer service support and optimizing technical integration and processes.
Responsibilities
- Responsible for technical support within the Technical Customer Services team
- Disciplinary and functional leadership of a team of 8 employees
- Ensure integration of plants into standard products
- Fault detection and troubleshooting as well as pre-qualification of plants
- Develop and implement relevant KPIs for continuous process improvement
- Improve the customer journey in technical support
- Coordinate internally to optimize and automate processes
- Liaise and coordinate with international experts, engineers and managers
Requirements
- Completed university degree in a technical or technical/commercial field, or equivalent knowledge in these areas
- Several years of professional experience in leading and motivating teams and in customer communication on technical topics
- Provide impetus, develop innovative ideas and support the team in their implementation
- Familiar with the European electricity markets and possess strong commercial and technical understanding
- Work independently, in a structured and process-oriented manner and take responsibility
- Business-fluent German and very good English skills
Benefits
- Hybrid and flexible working, including home office equipment
- Option to accrue additional vacation days with our flextime model and use them flexibly
- Comprehensive development opportunities such as language courses, coaching and training
- Company bike (JobRad) and Germany-wide public transport ticket (Deutschlandticket)
- Sports offers such as Urban Sports Club membership and yoga classes
- Regular events: summer party, Christmas party, LAN party, after-work pizza & drinks
- External support in finding daycare (Kita) places and assistance with other private and professional challenges
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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