Hybrid Customer Marketing Manager

Posted last week

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About the role

  • Develop and execute the Customer Marketing Strategy aligned with brand, sales, and channel objectives.
  • Partner with the Marketing and Sales leadership teams to translate brand positioning into impactful trade and customer activation plans.
  • Act as the voice of the shopper and customer within the organization, ensuring that all initiatives are insight-driven and aligned with market realities.
  • Design and lead tailored go-to-market strategies per channel (Modern Trade, Traditional Trade, E-commerce, Wholesale, Convenience, etc.).
  • Build joint business plans with key customers, integrating brand priorities with retailer strategies to maximize category performance.
  • Ensure the development of customer-specific programs that drive incremental sales, enhance brand equity, and improve in-store execution.
  • Lead the analysis of shopper behavior, path-to-purchase, and in-store decision drivers.
  • Utilize syndicated data and research (e.g., Nielsen, Kantar, IRI) to identify category opportunities and shape customer discussions.
  • Oversee the design and flawless implementation of in-store activations , POS materials , and merchandising programs to drive shopper engagement.
  • Management and control of the GTN and A&P investment budget.
  • Ensure perfect execution at points of sale through the management of assigned marketing and promotional staff.
  • Effective communication of the business strategy to the entire sales force.
  • Maintain business excesses and obsolete inventory at a healthy level.
  • Collaborate closely with Brand Marketing, Sales, Finance, Supply Chain, and Trade Marketing Operations to ensure executional excellence.
  • Lead, coach, and develop the Customer marketing team to achieve commercial excellence and build a high-performance culture.
  • Define clear objectives, performance KPIs, and development plans for team members, ensuring continuous growth and engagement.
  • Foster cross-functional collaboration with finance, supply chain, and marketing to align strategies and ensure execution efficiency.
  • Manage channel´s P&L , ensuring profitability, ROI, and the efficient use of trade investments and promotional budgets.
  • Oversee demand forecasts, sales planning, and inventory coordination to guarantee product availability and minimize out-of-stocks.
  • Monitor key performance indicators (sales, coverage, distribution, and visibility) and prepare reports to identify trends and recommend corrective actions.
  • Ensure compliance with internal policies, trade terms, and operational standards.
  • Develop a 1- to 3-year channels strategic plan that defines the roadmap for sales growth, profitability, and market share expansion.
  • Partner with regional and category teams to align long-term strategies and resource allocation for sustainable channel development.
  • Lead the execution of annual promotional calendars, product launches, and commercial activations tailored to the distribution channels ecosystem.

Requirements

  • Bachelor’s degree in Business Administration, Economics, Industrial Engineering, or related field
  • Minimum 15 years of progressive experience in Sales within FMCG or consumer goods industries
  • Proven track record in developing and executing integrated commercial strategies and high-impact shopper programs
  • Strong knowledge of category management, channel strategy, and retail execution
  • Experience managing high-investment brands in competitive markets
  • Proven track record leading cross-functional teams and strategic projects
  • Fluent in Spanish and English (both written and spoken)
  • Proficient in MS Office and CRM tools ; advanced Excel skills preferred
  • Availability to travel as required.

Benefits

  • Competitive salary
  • Professional development opportunities
  • Flexible working arrangements

Job title

Customer Marketing Manager

Job type

Experience level

SeniorLead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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