Develop and execute the Customer Marketing Strategy aligned with brand, sales, and channel objectives.
Partner with the Marketing and Sales leadership teams to translate brand positioning into impactful trade and customer activation plans.
Act as the voice of the shopper and customer within the organization, ensuring that all initiatives are insight-driven and aligned with market realities.
Design and lead tailored go-to-market strategies per channel (Modern Trade, Traditional Trade, E-commerce, Wholesale, Convenience, etc.).
Build joint business plans with key customers, integrating brand priorities with retailer strategies to maximize category performance.
Ensure the development of customer-specific programs that drive incremental sales, enhance brand equity, and improve in-store execution.
Lead the analysis of shopper behavior, path-to-purchase, and in-store decision drivers.
Utilize syndicated data and research (e.g., Nielsen, Kantar, IRI) to identify category opportunities and shape customer discussions.
Oversee the design and flawless implementation of in-store activations , POS materials , and merchandising programs to drive shopper engagement.
Management and control of the GTN and A&P investment budget.
Ensure perfect execution at points of sale through the management of assigned marketing and promotional staff.
Effective communication of the business strategy to the entire sales force.
Maintain business excesses and obsolete inventory at a healthy level.
Collaborate closely with Brand Marketing, Sales, Finance, Supply Chain, and Trade Marketing Operations to ensure executional excellence.
Lead, coach, and develop the Customer marketing team to achieve commercial excellence and build a high-performance culture.
Define clear objectives, performance KPIs, and development plans for team members, ensuring continuous growth and engagement.
Foster cross-functional collaboration with finance, supply chain, and marketing to align strategies and ensure execution efficiency.
Manage channel´s P&L , ensuring profitability, ROI, and the efficient use of trade investments and promotional budgets.
Oversee demand forecasts, sales planning, and inventory coordination to guarantee product availability and minimize out-of-stocks.
Monitor key performance indicators (sales, coverage, distribution, and visibility) and prepare reports to identify trends and recommend corrective actions.
Ensure compliance with internal policies, trade terms, and operational standards.
Develop a 1- to 3-year channels strategic plan that defines the roadmap for sales growth, profitability, and market share expansion.
Partner with regional and category teams to align long-term strategies and resource allocation for sustainable channel development.
Lead the execution of annual promotional calendars, product launches, and commercial activations tailored to the distribution channels ecosystem.
Requirements
Bachelor’s degree in Business Administration, Economics, Industrial Engineering, or related field
Minimum 15 years of progressive experience in Sales within FMCG or consumer goods industries
Proven track record in developing and executing integrated commercial strategies and high-impact shopper programs
Strong knowledge of category management, channel strategy, and retail execution
Experience managing high-investment brands in competitive markets
Proven track record leading cross-functional teams and strategic projects
Fluent in Spanish and English (both written and spoken)
Proficient in MS Office and CRM tools ; advanced Excel skills preferred
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