Controls Engineer designing and delivering energy control solutions for a clean future at Woodward. Involves project support, system design, and troubleshooting.
About the role
- Professional Services Engineer providing Level 3 support for Cloud and Managed Services Customers. Responsible for incidents, service requests, and NetApp product administration.
Responsibilities
- Provide Level 3 support to our customers by responding to Incidents.
- Work on Service Requests.
- Problem Management, Administration of various NetApp Products.
- Implementing NetApp Best Practices.
- Troubleshooting.
- Performing NetApp ONTAP upgrades and Advanced Configurations.
Requirements
- Typically requires a minimum of 8 years of related experience with a bachelor’s degree, and preferably 10 years; or 6 years and a master’s degree; or a PhD with relevant professional experience; or equivalent combination of professional education/training and applicable work experience.
- Experienced in NetApp Storage (Deploying and administering NetApp Storage – CDOT and 7-Mode, Troubleshooting Performance Issues, performing firmware and operating system upgrades, using storage management tools – ActiveIQ Unified Manager/ Insight, SnapCenter, Managing backup integration with NetApp technologies).
- Experienced in DELL EMC ISILON Storage (Deploying and administering Isilon Storage, CDOT and 7-Mode, Troubleshooting Performance Issues, performing firmware and operating system upgrades, using storage management tools – OnCommand Unified Manager/ Performance Manager/ Insight, Managing backup integration with NetApp technologies);
- Proficient understanding of NetApp Storage concepts, related management tools and related Storage technologies (Snapshots, controller failover, provisioning, deduplication, cloning, SnapMirror, IntelliSnap) including monitoring and troubleshooting, administration, replication technologies, security hardening.
- Experience in other NetApp storage products like Cloud Volume ONTAP, Amazon FSXn, Azure NetApp Files, Storage grid, E-Series, SolidFire/HCI would be highly regarded.
- Experience in NetApp MetroCluster Architecture and Administration will be an added advantage.
- Experience in performing Switch Upgrades is desired.
- Experience in writing basic Python/Ansible scripts would be beneficial.
- A thorough understanding of other components in the infrastructure stack – compute, virtualization and networks.
- Strong understanding of Storage protocols and technologies.
- Knowledge in ITIL methodologies: Change, Incident, Problem and Configuration Management.
- ITIL Fundamentals certification desired.
- Working knowledge of monitoring platforms, backup and disaster recovery platforms.
- Experience in Linux and Windows System Administration
- Strong customer communication and documentation skills.
- Built and maintained strong relationships with internal and external stakeholders.
- Positive, proactive, team-orientated attitude with a flexible and innovative approach to work.
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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