Hybrid Training and Learning Specialist

Posted 1 hour ago

Apply now

About the role

  • Administrate training and educational programs involves processing the creation and modification processes of educational objects in the Learning Management System, including events, training sessions, online courses, videos, materials, and tests
  • This also includes the registration of participant lists and the mass uploading of events and sessions
  • Manage Learning & Development incoming requests (through the Contact Center, MS Outlook) involves acting as the subject matter expert for in-scope processes and market-specific knowledge, resolving incoming L&D queries
  • Prepare different types of reports such as tracking participant attendance and training effectiveness in the systems
  • Coordinate of technical issues resolution and driving it with impacted teams
  • Analyze and verify periodic internal reports on the quality of services provided; complying with Key Performance Indicators (KPIs) (Service Level Agreements (SLAs)) and conducting an analysis of the root causes of errors/deviations, as well as participating in determining problem-solving methods
  • Participate in the implementation of Programs for continuous improvement and standardization of processes in the serviced markets
  • Ensure proper and timely documentation of process updates in the Standard Operating Procedure

Requirements

  • Experience in the Administration or Training & Learning or Organization or HR fields would be a plus
  • A specialist with a university degree in Management, Business Administration, International Relations, or equivalent
  • Confident in English at least an intermediate level (both written and verbal)
  • Experienced user of MS Office (MS Excel, MS PowerPoint, MS Outlook, MS Teams, SharePoint)
  • A professional with exceptional communication, coordination, and organizational skills
  • A fast learner with a result-focused mindset
  • Highly attentive to details
  • Able to work under time pressure in a changing environment

Benefits

  • annual salary review & bonus
  • 28 days of paid vacation
  • paid sick leaves
  • medical insurance
  • lunch allowance
  • IT Club discount program

Job title

Training and Learning Specialist

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job