IT Service Technician managing hardware installations and maintenance for Prosystems IT clients. Involvement in rollout projects and addressing technical issues on - site and remotely.
About the role
- Field Service Technician responsible for installation and maintenance of equipment in Washington, DC for NCR Voyix. Ensuring customer satisfaction and operational continuity in a tech-driven environment.
Responsibilities
- Installation, maintenance, and repairs on equipment within an assigned territory to assure continuity of customer operations and high levels of customer satisfaction.
- Ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements (SLA).
- Diagnose, repair, and replace components on any equipment supported by NCR Voyix including but not limited to Point of Sale, Self-service checkout, servers and other back office equipment, hand held terminals and associated peripherals.
- Installation of new, or to upgrade existing equipment, in line with the Statement of Work (SOW).
- Assisting in site preparation, including installation of cable, staging of equipment, and testing of equipment; may also perform required modular swaps and unit replacements.
- Build working relationships with customers and develop informal communication channels with customer account at the local level.
- Represent NCR Voyix in a manner that reflects positively on the image and reputation of the company.
- Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes repairs, and replaces components or modules.
- Responsible for all NCR Voyix assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management.
Requirements
- Clean Driving License required
- High School Diploma or equivalent years of related experience
- Basic Computer skills to include Windows OS navigation and basic familiarity with Microsoft Office suite
- Experience in PC Hardware Maintenance and support
- Works well with minimal supervision; Good problem-solving skills; Ability to pick up new skills quickly; Ability to work under pressure; Ability to meet deadlines and produce high quality work
- Excellent interpersonal skills/customer relationship skills required.
- High level of mechanical/electrical aptitude; Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required.
- High level of personal integrity; Support and promote teamwork and cooperative effort.
- Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-calls.
Benefits
- Medical Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
- Short/Long Term Disability
- Paid Vacation
- 401k
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