Manager leading a team of engineers to restore customer network services at Comcast Business. Ensuring customer satisfaction through effective troubleshooting and teamwork in a technical environment.
Responsibilities
Lead a team of engineers in monitoring and restoring customer network services
Maintain customer networks, ensuring stability and quick restoration during issues
Guide and support engineers in troubleshooting
Develop team performance standards and performance reviews
Requirements
Bachelor's Degree
5-7 years of relevant work experience
Strong customer experience knowledge
Technical knowledge in SD-WAN, routing, switching, and networking fundamentals
Experience with industry technologies from vendors like Fortinet and Meraki
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