Security Officer tasked with ensuring safety and access control at Sutter Health facilities. Providing assistance and investigating incidents, while ensuring a safe environment.
About the role
- Event Security role for Milwaukee Bucks, ensuring the safety of guests and employees at events. Interacting with various stakeholders and handling security-related issues effectively.
Responsibilities
- Interact with Arena guests, vendors and employees in a courteous and professional manner
- Assist with crowd control inside and outside premises
- Welcome guests, provide assistance and direction for arena services, and answer any questions guests may have
- Work assigned position in or around the Arena and parking structure during all scheduled events
- Conduct rounds of the area to keep unauthorized individuals away from the performers and out of the restricted areas
- Assist departments with any security related issues
- Make sure all Arena policies and procedures are followed
- Approaching violators and communicating with them on a one-on-one basis
- Warn violators of rule infractions, such as loitering, smoking, or carrying forbidden articles
- Inspect equipment, bags and all other items that are carried into the Arena
- Use a hand-held detection tool to detect weapons and other prohibited items on patrons
- Supervise guests to ensure compliance with organizational expectations for guest and employee behavior before, during and after an event
- Handle any disturbances or problems that arise during events or at the facility
- If vital, escort disruptive individuals to security office and/or off the premises
- Document all safety and medical incidents
- Meet with law enforcement officials on and/or off the premises
- Record data such as property damage, unusual occurrences, and malfunctioning of machinery or equipment, for use by supervisory staff
- Control unusual circumstances and events during fire, storm, riots and other emergencies
- Implement the Emergency Preparedness Plan when vital
- Alert management to safety concerns inside or outside of the facility
- Attend pre-event and other staff meetings and training sessions
- Perform other duties as assigned
Requirements
- Work effectively with large crowds and handle difficult guest/event situations in a professional manner
- Must be able to interact effectively and calmly with angry or emotional guests and/or employees during intensely aggravated circumstances
- Ability to effectively manage crises and work under pressure without loss of composure
- Ability to memorize, recollect and quickly retrieve relevant information
- Must maintain a neat, clean and well groomed appearance at all times
- Strong decision-making skills
- Proficiency in comprehending and implementing instructions given by supervisors and managers
- Ability to read, understand and process routine information in written form
- Ability to stand for extended periods of time (4-5 hours) at a time
- Ability to maintain a commitment to the Company’s goals and objectives
- Must be able to work independently
- Ability to work effectively on a team
- Ability to maintain patron, employee, and company confidentiality
- Experience with portable radio and paging systems
- Strong communication skills
- High school diploma or equivalent
- Prior customer service experience in a public setting
- Previous law enforcement, security or military experience preferred
- Must be able to work a flexible schedule including nights, weekends and holidays
- Must be able to work outside in various environmental conditions
Benefits
- Mental Health Resources
- On-the-job Training
- Milwaukee Bucks and NBA League Discounts
- Employer Paid Parking
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