Senior Operations Consultant at Bank of America responsible for leading operational design and implementation. Resolving complex problems, delivering client support and conducting detailed metric analysis.
About the role
- Servicing Operations Analyst at NASA Federal Credit Union ensuring servicing rules compliance through monitoring and collaboration with external partners and internal teams.
Responsibilities
- Assist the Assistant Vice President of Loan Servicing in servicing rule management.
- Monitor industry servicing standards and rule updates.
- Liaise between Consumer and Mortgage Loan Servicing and external partners.
- Support Loan Servicing Management in preparing for audits and reviews.
- Maintain detailed documentation of rule logic and decision flows.
- Collaborate on rule updates driven by investor and partner changes.
- Align daily operations with servicing rules and contractual requirements.
Requirements
- Bachelor’s Degree in a related field preferred.
- Minimum of two years of experience in loan servicing or business rules implementation.
- Configuration and maintenance of business rules in servicing systems.
- Working knowledge of loan servicing platforms and rule configuration tools.
- Experience interpreting and applying servicing rules from external partners, investors and resources.
- Familiarity with agency (e.g., Fannie Mae, Freddie Mac) and non-agency servicing standards and agreements.
- Understanding of Metro 2 credit reporting and its impact on servicing logic.
- Experience supporting audits, exams, and investor/partner reviews.
Benefits
- Health Insurance (Choice of two nationwide PPO plans)
- 401(k) with employer match up to 6% and immediate 100% vesting
- Gain Sharing Bonus (eligibility rules apply)
- High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)
- Low-Deductible Plan: Generous employer contribution toward premium. (FSA compatible)
- Dental Insurance: Generous employer contribution toward premium (HSA and FSA compatible)
- Vision Insurance: Generous employer contribution toward premium (HSA and FSA compatible)
- Long-term Disability Insurance
- Flexible Spending Medical Account (FSA)
- Flexible Spending Dependent Care Account
- Health Savings Account (HSA)
- Voluntary Supplemental Employee and Dependent Life Insurance
- Voluntary Short-term Disability Insurance
- Remote or Remote / Hybrid work options based on position
- Life Insurance/AD&D
- Vacation Leave
- Sick and Safe Leave
- 11 Paid Holidays
- Education Assistance
- Employee Referral Bonus
- Credit Union Membership Eligible
- Employee Assistance Program
- Identity Theft Protection
- Pet Insurance
- Employee Discount Program
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