Associate Director of Operations leading operational performance and service delivery at Concentrix. Responsible for managing budgets, recruiting, and ensuring compliance across various projects in a dynamic environment.
About the role
- Manager of Café Hospitality Operations for Capital One, overseeing strategic initiatives and operational efficiency. Drives vendor relations and manages food and beverage projects across multiple locations.
Responsibilities
- Drive strategy and execute on high priority projects for the company
- Ensure seamless operational continuity, drive efficiency, and oversee critical infrastructure projects
- Conduct regular operational reviews with external vendors to maintain performance and service level agreements
- Execute monthly financial processes, including the reconciliation and processing of discounts and catering transactions
- Manage all phases of new site development
- Provide oversight for the standard equipment set definition and procurement for new builds
- Manage the Business Continuity Planning (BCP) process for the F&B team
Requirements
- Bachelor’s Degree or Military experience
- At least 5 years of experience developing strategic operational initiatives within the Food, Beverage, Hospitality or Retail industry
- At least 5 years of customer facing experience in hospitality or retail
- Ability to influence, collaborate and build strong relationships at all levels
- Expertise in identifying and shaping strategic hospitality initiatives, including seasonal and regional POVs
- Experience in Profit and Loss impact and accounting practices
- Experience in the food service industry, including a vast knowledge of establishing and maintaining long-term client relationships
- Ability to travel 30-40% of the time
Benefits
- Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
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