Hybrid Senior Support Analyst

at N5X

• Job title: Senior Support Analyst
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Azure, DNS, Firewalls, ITSM, MacOS, TCP/IP
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• Senior Support Analyst at N5X establishing IT structure and supporting end users with Google Workspace expertise. Managing helpdesk operations and ensuring IT service quality in a hybrid model.

Responsibilities

• Google Workspace: advanced administration of the Google suite (Gmail, Drive, Docs, Sheets) as our primary email and file storage platform, including permissions management, Shared Drives, retention policies, email security and auditing.
• Identity and access management: administer Active Directory and Entra ID (Azure AD) integrated with Google, covering SSO, MFA, Conditional Access and identity governance.
• Device management (MDM & Intune): define and implement compliance and device-management strategies (Windows and macOS) using Microsoft Intune, ensuring endpoint security regardless of collaboration platform.
• IT support and operations: manage helpdesk operations and provide Level 2 and Level 3 support, resolving complex incidents and ensuring alignment with internal standards.
• Asset management: oversee the IT asset lifecycle (hardware/software), ensuring full inventory control and resource optimization.
• Network infrastructure and connectivity: perform basic troubleshooting for VPN, firewalls, DNS, DHCP, Wi‑Fi and routers.
• Technical leadership and mentoring: provide guidance and act as a technical mentor, fostering team development.
• Continuous improvement: produce technical documentation and lead automation initiatives to reduce manual work.

Requirements

• Education: Bachelor's degree in Computer Science, Information Systems or a related field.
• Experience: minimum 3 to 5 years of prior experience in the role or in related areas at a senior level.
• Google Workspace: advanced proficiency with the Google Workspace admin console (user management, Drive, security, reporting).
• Operating systems and MDM: proficiency with Windows and macOS, and demonstrated experience administering Microsoft Intune to manage the device fleet.
• Networks: solid knowledge of network protocols (TCP/IP, DNS, DHCP) and troubleshooting.
• Tools: experience with ITSM and monitoring tools.
• Languages: fluency in Portuguese and English.

Benefits

• Bonus: Annual bonus of up to 2 months' salary.
• Work model: Hybrid — 3 days in the office per week, participation in in-person team rituals (currently quarterly), in-person meetings with stakeholders and company events.
• Meal allowance: BRL 42.00 per business day.
• Grocery allowance: BRL 800.00 per month.
• Transportation: round-trip coverage for in-office days with no payroll deduction.
• Health plan: Amil with copayment for the employee and eligible dependents (children and spouse).
• Life insurance: MetLife coverage up to BRL 150,000.
• Childcare assistance: reimbursement of up to 40% of base salary for children up to 24 months and 35% for children between 24 and 71 months.
• Financial assistance for employees with children with disabilities: benefit equivalent to 50% of base salary.