Technical Analyst supporting a consultancy's demerger programme by understanding technical infrastructure needs. Collaborating with cross - functional teams to deliver suitable infrastructure solutions.
About the role
- Automotive Technical Support Referent analyzing automotive support requests and ensuring compliance with quality management system. Offers solutions based on technical skills and escalates requests when necessary.
Responsibilities
- Analyzes received support requests and identifies appropriate solutions, based on available basic data and own technical skills.
- Escalates support requests that cannot be resolved at Level 1 to the higher technical level, according to established procedures.
- Ensures monitoring and management of support requests throughout their lifecycle, until their closure.
- Promptly informs the manager of any incident identified during the processing of requests.
- Takes over and manages support requests from colleagues in situations of absence, ensuring business continuity.
- Translates support requests or other documents, at the manager's request.
- Ensures compliance with internal procedures and work instructions in the processing of each task.
- Manages support requests considering the impact on warranty costs generated by operations and makes recommendations for part replacement, when necessary.
- Proposes the creation or updating of items and/or databases, to continuously improve the knowledge base.
- Applies and complies with the requirements of the client's quality management system.
Requirements
- Technical university degree (preferably in automotive, mechanical or electrical/electronics)
- Previous experience in the automotive industry
- Knowledge about vehicle systems and diagnostics
- Intermediate level of French and English (speaking and writing)
Benefits
- Benefit Platform
- Holiday Voucher
- Private medical insurance
- Performance bonus
- Easter and Christmas bonus
- Employee referral bonus
- Bookster subscription
- 7Card
- Work from home options depending on project.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Software Engineer/Analyst working with IoT and app/web development at Daikin's EMEA Development Centre. Overseeing development activities and ensuring technical alignment with business requirements.
IT Support Technician supporting SaaS software transformation for a recognized editor. Engaging in preparation, installation, and support in the jewelry and watchmaking sector.
Technical Support Analyst at ICES providing first - level technical support and fulfilling service requests. Responsible for managing endpoint assets and enhancing user satisfaction in a hybrid environment.
Technical Support Engineer providing hands - on assistance for API management platforms. Leading investigations and resolving issues while collaborating with a global customer base.
Onsite IT Support Technician ensuring efficient operation and maintenance of IT systems in Germany. Collaborating with users by providing hardware and software support and training.
Process Support Engineer supporting advanced semiconductor processes at Applied Materials. Providing technical support and troubleshooting at multiple fab sites in Taiwan.
Senior Manager for Technical Support developing full - stack applications using Python and Anvil. Collaborating with manufacturing clients to deliver solutions and drive innovation in technology.
Unified Communications & Systems Specialist supporting Mitel's global portfolio focusing on VOIP, networking/security, and technical support. Collaborating internationally and troubleshooting complex issues.
Senior Support Analyst at N5X establishing IT structure and supporting end users with Google Workspace expertise. Managing helpdesk operations and ensuring IT service quality in a hybrid model.