Hybrid Director of Operational Excellence

Posted 3 weeks ago

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About the role

  • Director of Operational Excellence at myTomorrows, enhancing operational strategies and efficiencies. Leading transformation initiatives across departments to improve patient access to health tech solutions.

Responsibilities

  • Develop, communicate, and execute the operational excellence vision and strategy across the organization.
  • Act as a trusted strategic partner and Chief of Staff to the COO, supporting prioritization, decision-making, and execution of key initiatives.
  • Own and lead the operational excellence portfolio, delivering cross-functional transformation initiatives with measurable business impact.
  • Champion a culture of continuous improvement, embedding project management and delivery management best practices , e.g. Lean, Six Sigma, and others, throughout the organization.
  • Lead change management efforts across the organization, ensuring stakeholder engagement and successful adoption of new processes and technologies.
  • Use data and KPIs to identify opportunities, track progress, and provide clear insights to senior leadership.
  • Facilitate leadership meetings, drive agenda setting, and ensure effective execution of action items.
  • Represent the COO in cross-functional forums and external engagements as required.

Requirements

  • 8+ years of experience in operational excellence, process improvement, or similar leadership roles, with a proven track record of delivering organization-wide transformation.
  • Demonstrated experience and measurable impact in tech scale-ups.
  • Experience in at least one regulated industry (e.g. healthcare, finance, education); healthcare or healthtech experience is a strong plus.
  • Strong strategic and analytical capabilities, with deep expertise in process optimization, quality management, and change leadership.
  • Proven ability to lead complex, cross-functional initiatives and manage senior stakeholders.
  • Excellent communication and influencing skills, with the ability to balance diplomacy and decisiveness.
  • High proficiency with data analytics tools and methodologies.
  • Familiarity with tools such as Confluence, JIRA, Lucidchart/Miro, Trello, Smartsheet, CRM systems, and MS Office 365.
  • Relevant certifications (e.g. Lean Six Sigma Black Belt, PMP) are a plus; GxP knowledge or certifications are considered a strong advantage.

Benefits

  • Impactful work that helps patients gain access to potentially lifesaving treatments.
  • International work environment, scale-up energy, and a flat organizational structure encouraging creativity and accountability.
  • Competitive salary, annual performance bonus, and an Employee Stock Option Plan.
  • Great career development opportunities in a fast-growing company.
  • Learning and development budget alongside internal knowledge sharing sessions.
  • Attractive pension plan, full premium covered by myTomorrows.
  • Hybrid working model.
  • Policies to support working parents.
  • Healthy lunch at the thriving Amsterdam office.
  • Unlimited access to professional guidance by certified psychologists via OpenUp.
  • Enjoy monthly events hosted by our vibrant Culture Club as well as an annual ‘myTomorrowland’ company-wide celebration!

Job title

Director of Operational Excellence

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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