Director of Operational Excellence at myTomorrows, enhancing operational strategies and efficiencies. Leading transformation initiatives across departments to improve patient access to health tech solutions.
Responsibilities
Develop, communicate, and execute the operational excellence vision and strategy across the organization.
Act as a trusted strategic partner and Chief of Staff to the COO, supporting prioritization, decision-making, and execution of key initiatives.
Own and lead the operational excellence portfolio, delivering cross-functional transformation initiatives with measurable business impact.
Champion a culture of continuous improvement, embedding project management and delivery management best practices , e.g. Lean, Six Sigma, and others, throughout the organization.
Lead change management efforts across the organization, ensuring stakeholder engagement and successful adoption of new processes and technologies.
Use data and KPIs to identify opportunities, track progress, and provide clear insights to senior leadership.
Facilitate leadership meetings, drive agenda setting, and ensure effective execution of action items.
Represent the COO in cross-functional forums and external engagements as required.
Requirements
8+ years of experience in operational excellence, process improvement, or similar leadership roles, with a proven track record of delivering organization-wide transformation.
Demonstrated experience and measurable impact in tech scale-ups.
Experience in at least one regulated industry (e.g. healthcare, finance, education); healthcare or healthtech experience is a strong plus.
Strong strategic and analytical capabilities, with deep expertise in process optimization, quality management, and change leadership.
Proven ability to lead complex, cross-functional initiatives and manage senior stakeholders.
Excellent communication and influencing skills, with the ability to balance diplomacy and decisiveness.
High proficiency with data analytics tools and methodologies.
Familiarity with tools such as Confluence, JIRA, Lucidchart/Miro, Trello, Smartsheet, CRM systems, and MS Office 365.
Relevant certifications (e.g. Lean Six Sigma Black Belt, PMP) are a plus; GxP knowledge or certifications are considered a strong advantage.
Benefits
Impactful work that helps patients gain access to potentially lifesaving treatments.
International work environment, scale-up energy, and a flat organizational structure encouraging creativity and accountability.
Competitive salary, annual performance bonus, and an Employee Stock Option Plan.
Great career development opportunities in a fast-growing company.
Learning and development budget alongside internal knowledge sharing sessions.
Attractive pension plan, full premium covered by myTomorrows.
Hybrid working model.
Policies to support working parents.
Healthy lunch at the thriving Amsterdam office.
Unlimited access to professional guidance by certified psychologists via OpenUp.
Enjoy monthly events hosted by our vibrant Culture Club as well as an annual ‘myTomorrowland’ company-wide celebration!
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