Hybrid IT Application Administrator, m/f/d

Posted last week

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About the role

  • Provide on-site 1st and 2nd level support via Jira Service Management; collaborate with teams and meet SLAs.
  • Install, configure, and maintain printers and scanners; manage IP print servers, queues, and drivers.
  • Manage Active Directory and Group Policy: user/group lifecycle and workstation policies.
  • Manage Microsoft 365 and Google Workspace users, groups, licenses, and provide basic service support.
  • Package, deploy, and patch applications; manage endpoints with Baramundi (or similar) and maintain inventory.
  • Perform initial network diagnostics (LAN/WAN/VLAN, DNS/DHCP, Wi‑Fi, VPN, routing/switching) and coordinate with service providers.
  • Automate and document using PowerShell; perform root-cause analyses, create KB articles and runbooks in Confluence, and adhere to ITIL processes.

Requirements

  • 3+ years' experience in IT support (1st & 2nd level) using Jira Service Management and Confluence in SLA-driven environments
  • 1–3 years of hands-on experience with printers/scanners and IP print servers (drivers, queues, server-side configuration)
  • Strong knowledge of Active Directory and Group Policy: user/group lifecycle and workstation policies
  • Solid foundational networking knowledge: LAN, WAN, VLAN, routing/switching, DNS/DHCP, TCP/IP, VPN
  • Endpoint and software deployment experience; endpoint management (Baramundi preferred; Intune/SCCM/Jamf advantageous)
  • Proficiency in PowerShell for automation and reporting
  • Excellent communication skills in German and English; team-oriented; good knowledge of ITIL; strong documentation and root-cause analysis skills.

Benefits

  • Up to 32 days of annual leave depending on length of service, starting at 28 days
  • Remote work up to 20% of your contracted hours (subject to role and position)
  • 10 days per year of remote work from abroad within EU countries (subject to role and position)
  • Language and e-learning courses
  • Employee discounts of up to 30%
  • Company pension scheme
  • Discounted membership offers for selected sports platforms and gyms
  • Discounted travel pass
  • Access to LinkedIn Learning
  • Individual support for mental health and well-being (e.g., work‑life balance support)
  • Social day (paid day for community or volunteer activities)
  • Employee stock purchase plan

Job title

IT Application Administrator, m/f/d

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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