About the role

Bilingual Customer Service Representative assisting customers with orders and inquiries at MySigrid. Providing exceptional service in both English and Spanish in a hybrid work environment.

Responsibilities

Accurately take customer orders over the phone, in-person, or via online platforms, ensuring all details are captured correctly.
Respond to customer questions regarding menu items, ingredients, promotions, and other services. Ensure customers have all the necessary information to make informed decisions.
Address and resolve customer concerns or complaints in a professional, timely, and empathetic manner. Offer suitable solutions and escalate when necessary.
Provide excellent customer service in both English and Spanish, ensuring clear and efficient communication with all customers.
Verify that orders are correct before processing to ensure customers receive their food as expected.
Process customer payments accurately, using the point of sale (POS) system. Handle cash, credit, or mobile payments efficiently.
Promote menu items, new products, and promotions to customers, while maintaining a focus on meeting their needs.
Gather and document customer feedback to help improve the overall customer experience.
Work closely with kitchen staff and other team members to ensure orders are prepared and delivered in a timely and accurate manner.
Ensure a clean, safe, and organized environment for both customers and staff.

**Fluency in English and Spanish** (both written and verbal) is a must.
Previous experience in customer service or a similar role is preferred, especially in a restaurant or food service environment.
Excellent communication and interpersonal skills.
Strong problem-solving skills with the ability to resolve customer concerns professionally.
Ability to work in a fast-paced, team-oriented environment.
Ability to multitask and prioritize efficiently.
Positive, friendly, and customer-focused attitude.
**Key Competencies**
Self-motivated and able to work independently
Excellent time management and organizational skills

A collaborative and supportive work environment that values creativity and initiative.
A fast-paced, high-energy atmosphere where your expertise will directly contribute to business growth.
Competitive salary package.
Paid Time-Offs.
HMO Package for the employee and two legal dependents.
Reimbursable internet charges.
Comprehensive training and continuous learning advantages.
Opportunity to contribute to new technology and help develop a high-end system that assists humans by optimizing their work processes.
High importance to work-life balance with the opportunity to work from home part of the week.
Opportunity to venture into other areas of the business as you continue to contribute to the company's growth.
Be part of a dynamic team of specialists who openly and willingly share their knowledge with their colleagues.
Work in a corporate culture that encourages collaboration, emphasizing our core values: Integrity, Passion, Teamwork & Respect, Pro-activeness, Accountability, and Determination.