Implementation Manager facilitating onboarding for Meltwater clients in EMEA, ensuring swift adoption of features. Collaborating with teams to provide tailored training and support outcomes.
About the role
- Implementation Manager guiding customers through RCM onboarding processes for home care agencies using innovative technology. Fostering relationships while managing multiple projects efficiently.
Responsibilities
- Lead kickoff to collect practice demographics, NPIs/Tax IDs, payer mix, service lines, and current A/R posture
- Build a clear onboarding plan with milestones (enrollments, EDI/ERA/EFT, portal access, training, pilot, go-live) and owners
- Facilitate clearinghouse setup and EDI/ERA/EFT enrollments; obtain and manage payer/VA/Medicaid portal access and roles
- Define submission schedules, reconciliation processes, and handoffs between provider staff and our Billing/Collections teams
- Execute the go-live checklist; target time-to-first-claim and time-to-first-payment goals
- Be the primary point of contact during onboarding with clear, proactive communication
- Identify risks (missing artifacts, payer bottlenecks, auth barriers) and drive mitigation plans and escalations
- Build and maintain strong relationships with customer by understanding their needs, addressing inquiries promptly, and proactively offering solutions to enhance their experience
- Act as a liaison between customer and internal departments to ensure seamless communication and efficient issue resolution
- Educate customers about the services available to them
Requirements
- Minimum 2-3 years of customer success or customer implementation experience
- Minimum 1-2 years of experience in the healthcare industry
- Ability to work independently and as part of a team
- Excellent verbal and written communication skills
- Excellent organizational and project management skills
- Strong analytical and creative problem-solving skills
- Experience with software/system integration and troubleshooting
- Able to work in a fast-paced, high-volume environment
- Bachelor’s degree in Healthcare Administration, Business Administration, or Hospitality, or other related field preferred
Benefits
- Medical, dental, and vision benefits
- 401k retirement plan
- Aflac benefits
- Paid time off
- Professional development support
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Engineer crafting solutions with GenerativeAI for enterprise customers. Collaborating with global teams and optimizing customer workflows with tech expertise.
Implementation Consultant delivering private equity software solutions at S&P Global. Key responsibilities include product analysis, project management, and client collaboration.
Implementation Manager facilitating seamless onboarding and training for new Meltwater clients. Collaborating across teams to ensure successful software adoption and client satisfaction in a hybrid work environment.
CTMS Implementation Manager leading client design consultations and system implementations for clinical systems in an emerging clinical services company. Focusing on ensuring safety and compliance in the clinical research community.
AI Implementation Specialist at ProfileTree, aiding in AI adoption for digital marketing and internal operations. Responsible for designing practical AI workflows and improving processes using AI technologies.
Operations Project Implementation Manager leading complex Control Tower and 4PL solutions for aerospace at CEVA Logistics. Managing project lifecycle and client interactions in a hybrid environment.
Manager of Customer Engineering overseeing localization processes to deliver efficient AI - driven translation solutions. Collaborating with cross - functional teams to enhance customer experience and project outcomes.
Kiosk Implementation Specialist overseeing kiosk implementation in hotels across North America and EMEA. Leading end - to - end onboarding processes and providing hotel staff training.
Associate System Implementation Specialist for Mindray North America, supporting patient monitoring system installations and troubleshooting in hospital environments with extensive travel.