Customer Service Advisor handling client relations and repairs coordination at MIDI AUTO. Ensuring customer satisfaction and managing communication with the workshop and insurance companies.
About the role
- Provide case management and counseling to elderly and disabled adults through supportive services at home or in residential settings. Maintain ongoing supervision and support for vulnerable individuals.
Responsibilities
- Provides or arranges for services, as necessary, to maintain the client in the least restrictive residential setting.
- Testifies in court hearings.
- Assesses the need for emergency intervention and/or on-going services for all victims in accordance with the protective services policies and operating procedures.
- Prepares and maintains detailed client assessments and service plans records/documentation in accordance with department and program policies and procedures.
- Visits clients regularly, documenting observations and revisiting client assessments and service plans, as necessary, and monitoring the provision of services.
- Provides counseling and guidance services to the more difficult cases.
- Performs related work as required and additional related duties as assigned.
Requirements
- An Associate’s Degree or minimum of 60 semester hours and two years of professional experience in education, mental health, counseling, guidance, social work, health, or rehabilitative programs; or a bachelor's degree from an accredited college or university.
- Knowledge of theories and practices in counseling or social work.
- Knowledge of professional ethics relating to counseling or social work.
- Knowledge of interviewing techniques.
- Ability to provide counseling or social work services to others.
- Knowledge of the criminal justice system and the court process.
- Ability to utilize computer systems and work in a paperless environment.
- Must be able to work non-traditional work hours, which may include nights and/or weekends.
Benefits
- Health insurance
- Retirement plans
- Flexible work arrangements
- Professional development opportunities
- Paid time off
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