Customer Service Agent supporting Irish - speaking customers in Sofia, Bulgaria with exceptional service and problem resolution. Engaging with customers to ensure positive experiences and strong relationships.
About the role
- Customer Service Representative providing support for child support cases within the Florida Department of Revenue. Facilitating communication and research to ensure stable childhoods and brighter futures for children.
Responsibilities
- Perform customer support using a variety of methods including telephone, in person, chat or email for child support cases
- Initiating and responding to requests
- Coordinating with internal and external partners
- Researching and resolving case issues
- Gathering information and analyzing case data to determine next steps
- Interviewing customers in person and/or over the telephone
- Interacting with other states, employers, and other business partners
- Making decisions based on case information and provided documentation
Requirements
- Currently employed with the Florida Department of Revenue.
- Experience processing information using a computer system.
- Experience conducting research and analyzing information to make decisions.
- Experience communicating with others to gather information.
- A college education from an accredited institution can substitute at the rate of 30 semester or 45 quarter hours for each year of the required experience.
Benefits
- health insurance
- life insurance
- tuition waivers
- paid sick and personal leave
- paid parental leave
- 10 paid holidays annually
- retirement savings
- vision and dental insurance
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