Hybrid Community and Social Service Manager II

at State of Florida

• Job title: Community and Social Service Manager II
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $55,500 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Tallahassee, United States

About the role

• Manager overseeing housing discrimination investigations at Florida Commission on Human Relations. Ensuring cases are handled accurately, efficiently, and in compliance with state and federal law.

Responsibilities

• Oversee and support a team responsible for investigating housing discrimination complaints
• Set priorities, monitor workloads and timelines, and ensure consistent investigative standards
• Provide supervision, guidance, and review of casework, and collaborate with legal staff, intake teams, and external partners, including HUD, to support effective case resolution
• Use performance data to identify trends, recommend improvements, and support staff development through training and coaching

Requirements

• A bachelor’s degree in business administration, public administration, or business management (preferred)
• Four (4) years of experience in employment discrimination law and/or housing discrimination law (preferred)
• Two (2) years of supervisory experience (preferred)
• Knowledge of basic investigative techniques; rules of evidence; court procedures and requirements; and federal and state employment discrimination laws and regulations
• Knowledge of Fair Housing laws, regulations, and investigative processes
• Ability to plan, assign, supervise, and evaluate the work of staff; establish priorities; and ensure timely and accurate completion of assignments
• Ability to analyze and evaluate information for accuracy, relevance, and sufficiency; assess evidence; conduct fact-finding interviews; and obtain statements
• Ability to review, evaluate, and provide guidance on Fair Housing case investigations
• Ability to collaborate effectively with federal partners, including the U.S. Department of Housing and Urban Development (HUD)
• Ability to identify issues, analyze problems, and develop appropriate solutions
• Ability to communicate professionally and effectively with members of the public and staff, both verbally and in writing
• Ability to prepare, review, and approve investigative reports and related documentation
• Ability to exercise sound, independent judgment and make decisions in accordance with applicable laws, rules, and policies
• Ability to maintain strict confidentiality and handle sensitive information appropriately
• Ability to establish and maintain effective working relationships with internal and external partners
• Skill in the use of basic computer applications and office equipment, including word processing software, email, scanning, and related technologies.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers
• And more!