Senior Product Manager owning the integration portfolio and strategy at Duck Creek Technologies. Driving product vision and collaborating with engineering and cross - functional teams to enhance integration capabilities.
About the role
- Senior Product Manager leading the Knowledge Graph team at Zendesk to enhance AI experiences. Focusing on data-driven product management and cross-functional team collaboration.
Responsibilities
- Own the vision and roadmap for Zendesk’s knowledge graph initiatives
- Participate in forming a talented team focused on knowledge graph development
- Work closely with engineering, data science, and design teams
- Prioritize and manage the development of key features
- Clearly articulate the knowledge graph vision to stakeholders
- Engage with customers and stakeholders to gather feedback
- Ensure the integrity and quality of data within knowledge graph
Requirements
- Minimum of 5 years of experience in product management
- Familiarity with LLMs, RAG architectures, embedding models, or generative AI product development
- Experience with multi-format content ingestion — NLP, OCR, document cleaning — across diverse source types in a multi-tenant SaaS environment
- Strong Product Instincts and Analytical Mindset
- Outstanding verbal and written communication skills
- A team player who thrives in a collaborative environment
- Proven experience in knowledge graph development, semantic modeling, and content ingestion processes
- Familiarity with data science concepts, NLP, OCR technologies, and document cleaning techniques
Benefits
- health insurance
- retirement plans
- paid time off
- flexible working arrangements
- professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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