Hybrid Senior Field Service Technician

at Motorola Solutions

• Job title: Senior Field Service Technician
• Job type: Full Time
• Experience level: Senior
• Salary: $70,000 - $95,000 per year
• Degree requirement: Associate's Degree
• Tech skills: Switching
• Location requirements: Hybrid, United States

About the role

• Senior Field Service Technician responsible for installation and maintenance of technical communication systems for Motorola Solutions. Collaboration with engineering and project management teams to optimize and implement solutions.

Responsibilities

• Responsible for post-sale installation, optimization, maintenance and management of highly technical communication systems
• Focus on maintaining optimal performance levels across an integrated system while taking a pro-active approach to system level alarms/errors
• Perform system hardware and software installation and optimization including advanced troubleshooting skills
• Manage system availability through routine system maintenance and performance monitoring
• Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results
• Develop solutions to difficult technical problems encountered as part of system implementation, upgrades or support issues
• Team with System Manager, Engineering, Project Management, Sales, System Technologists and our Service Partners to effectively design, implement, optimize and cut-over advanced communication systems

Requirements

• 5+ years experience with Motorola Astro P25 Communications Systems, VHF, UHF, 700/800 Public Radio systems and 911/ECW/Airbus equipment
• Associates Degree or EET, Technical Certified, Project Management, IT Certified OR Military Technical Certified
• Experience with one or more of the following: P25 radio systems, NICE public safety loggers, LMR RF systems, wired/wireless communication systems, networking equipment, IT networks
• Must have very strong knowledge of wired/wireless communications systems, such as local area networks (LAN) and wide area networks (WAN)
• Must be proficient in computer network installation, configuration and maintenance, NICE public safety loggers, systems to include cabling, channel banks, hubs, routers, switches, and bridges
• Must have strong knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques
• Must be highly computer literate with proficiency in Google Suite and Microsoft Office
• Must have strong self-management skills and "people" skills to work closely with Motorola’s customers and subcontractor partner community
• Must be self-motivated and self-managed to perform the required duties at a distance from direct supervision
• Must be able to solve customer problems quickly during stressful situations
• Experience in the configuration and testing of Motorola two‐way radio and subscriber products
• Good understanding of Motorola Trunking, P25 and SmartZone systems
• Must have/keep a clean driving record

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave