Director of Claims Operations overseeing Accident Benefits to drive growth and customer service at Intact. Collaborating with executives and managing team resources for effective delivery.
About the role
- Cloud Ops Engineer at Motive ensuring operational health and reliability of the platform. Managing incident response and improving system reliability across diverse tech stacks.
Responsibilities
- Own and refine the incident management lifecycle and be the incident commander, running communication and triage, and post-incident analysis and follow-ups to drive continuous service improvement.
- Manage the central on-call solution and integrations used by over 100 teams from different monitoring and other platforms, leveraging automation and self-serve tools such as terraform.
- Analyze operational statistics (MTTR, incident frequency, service-level data) to identify trends and prioritize reliability initiatives and teams’ focus.
- Improve change management processes and automation to reduce both risk and friction.
- Collaborate with engineering teams across the organization to standardize operational practices and develop automated workflows.
- Leverage AI for incident analysis, alert/issue solutioning, and automation.
Requirements
- Experience managing and participating in a 24/7 on-call rotation and incident response process.
- Experience with on-call systems such as Rootly, PagerDuty, Opsgenie, etc.
- Experience with monitoring and observability tools (e.g., Datadog, NewRelic, Grafana, etc.).
- Ability to communicate clearly and manage incidents, communications, and action items with stakeholders from engineers to directors, and public-facing messaging.
- Experience with IT Service Management tools (Jira/JSM) for ticket and change management.
- 3+ years experience in an incident response role.
Benefits
- Creating a diverse and inclusive workplace is one of Motive's core values.
- We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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