Director of Claims Operations overseeing Accident Benefits to drive growth and customer service at Intact. Collaborating with executives and managing team resources for effective delivery.
About the role
- Practice Director for Grid Operations at consulting firm overseeing operational leadership, driving scalable growth, and ensuring high client satisfaction. Responsible for aligning people, process, and performance for profitability.
Responsibilities
- serve as the operational leader for the department
- own day-to-day operations for the department
- translate strategic objectives into operational plans, KPIs, and measurable results
- develop and manage annual budgets and headcount planning
- oversee and continuously improve core operational processes
- conduct regular performance reviews, goal setting, and succession planning
- partner with executive leadership to translate company strategy into operational initiatives
Requirements
- prior consulting leadership experience
- eight plus years of experience as a System Operator or Dispatcher for electric transmission and/or distribution
- demonstrated exceptional interpersonal and leadership skills on professional services projects
- proficiency in ABB, OSI, GE, or Schneider Electric systems and tools
Benefits
- health and wellness benefits
- Flexible Time Off program
- paid holidays
- discretionary 401(k) match
- for US based employees, participation in the Employee Stock Ownership Plan (ESOP)
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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