Microsoft 365 Administrator managing advanced administration and customer projects. Aiming to improve productivity using Microsoft cloud technologies in a collaborative environment.
About the role
- Partner Program Administrator performing administrative duties for servicing clients and Partners. Handling data entry, calls, emails and ensuring compliance with organizational procedures.
Responsibilities
- Accurate data entry of sensitive client and Partner information.
- Represent the organization with a positive, professional attitude and appearance in all activities and communications.
- Handling inbound customer service phone calls and emails.
- Work with clients and affiliate partners to identify and resolve case issues.
- Work with affiliate partners regarding case assignment and client contact.
- Ensure compliance with company rules, policies, and regulations.
- Maintain quality through execution of various oversight programs.
- Perform several clerical and secretarial duties such as type, print or copy documents and reports.
- Perform other tasks as assigned as needed.
Requirements
- High School degree, or equivalent, required. Higher degree preferred
- Proficiency with the MS Office Applications
- 1+ year data entry experience
- Client facing resolution case management experience preferred
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