Hybrid Change and Release Manager

at Moneycorp

• Job title: Change and Release Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, Azure, Cloud, Google Cloud Platform, ITSM, ServiceNow
• Location requirements: Hybrid, London, United Kingdom

About the role

• Change and Release Manager responsible for leading and improving technology change management at Moneycorp. Engaging with teams to ensure effective release and change practices with minimal risk.

Responsibilities

• Own, maintain and continuously improve Moneycorp’s Change Management framework, documentation, and procedures in alignment with industry standards
• Lead and manage the daily Change Advisory Board, ensuring accurate assessment of risk, impact, and readiness for all proposed changes
• Work closely with the IT Automation Analyst to automate key change processes and reporting, reducing manual overhead and improving accuracy
• Identify opportunities to streamline workflows, eliminate bottlenecks, and optimise throughput while maintaining control
• Develop meaningful performance metrics and dashboards to track change volumes, success rates, and operational impact
• Manage the full lifecycle of all technology changes from submission to closure, ensuring compliance, quality and audit readiness
• Maintain an accurate, real time change schedule that highlights business impacts, conflicts, and risk windows
• Ensure appropriate risk assessments, business impact analysis, and rollback planning are completed for each change
• Engage with development teams, product owners and technical leads to understand and document their release roadmaps
• Maintain an up to date forward plan of releases across all applications and platforms, providing the business with clear visibility of what is coming and when
• Track progress against release commitments and ensure releases remain aligned with business timelines and priorities
• Oversee the end to end release lifecycle, ensuring each release meets quality standards and has passed all required testing
• Raise changes for each release, ensure QA sign off is obtained, and verify that all release artefacts are complete and accurate
• Maintain strong focus on business impact and risk, preventing the deployment of releases that do not meet readiness or quality criteria
• Produce clear, business friendly release notes that articulate new features, fixes, risks and business impacts
• Communicate release schedules, content and readiness updates to stakeholders across Moneycorp
• Coordinate business approvals for releases and maintain full audit trails of all decisions
• Redefine and document Moneycorp’s Release Management framework to reflect current technologies, best practice and organisational needs
• Work alongside the IT Automation Analyst to design and deliver a Release Management portal that provides automated tracking, real time insights, status reporting and transparency of release content for every system
• Ensure the portal provides a consolidated view of all releases, their contents, progress, issues, dependencies and approval stages

Requirements

• Experience managing Change Management and Release Management functions within a corporate or regulated environment
• Strong understanding of ITIL processes with demonstrable experience running CAB and managing structured change workflows
• Proven ability to create, maintain and improve process documentation, policies and governance frameworks
• Experience coordinating software releases across multiple systems and development teams
• Ability to assess risk, business impact and technical dependencies for both changes and releases
• High level of organisation with strong time management and planning skills
• Excellent communication skills with the ability to translate technical detail into clear business friendly language
• Strong stakeholder management skills with the ability to influence and challenge where required
• Experience tracking change and release activity using ITSM or workflow tools
• Strong analytical approach with attention to detail and the ability to identify process bottlenecks and opportunities for improvement
• Ability to work collaboratively across technical and business teams while maintaining independence of judgement
• Experience of working with development teams, QA teams and product teams within structured delivery environments
• Proactive approach to identifying automation opportunities and working with automation specialists to implement improvements
• Understanding of software development and testing lifecycles including environments, deployments and release readiness
• ITIL Foundation Certification (desirable)
• Experience of implementing or maturing Change Management and Release Management frameworks in fast growing organisations (desirable)
• Experience with automation platforms or workflow engines to streamline change and release processes (desirable)
• Exposure to cloud platforms such as Azure, AWS or GCP (desirable)
• Understanding of CI, CD pipelines and modern engineering practices (desirable)
• Experience producing or maintaining release roadmaps and release calendars (desirable)
• Familiarity with IT service management tools such as ServiceNow, Jira Service Management or similar platforms (desirable)
• Experience in financial services, payments, or other regulated sectors (desirable)
• Experience building dashboards or reporting views for release and change metrics (desirable)
• Knowledge of risk management, compliance and audit requirements in technology operations (desirable)
• Experience coordinating out of hours changes or releases where required (desirable)

Benefits

• Competitive salary and discretionary bonus
• Private medical health insurance
• Flexible working policy allowing up to 2 days from home