Hybrid Provider Relations Director

at Modivcare

• Job title: Provider Relations Director
• Job type: Full Time
• Experience level: Lead
• Salary: $111,000 - $149,900 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Tableau
• Location requirements: Hybrid, Remote, United States

About the role

• Director – Provider Relations responsible for transportation provider network management at Modivcare. Driving compliance, client contracts, and operational leadership with local travel requirements.

Responsibilities

• Establishes and monitors key performance indicators (KPIs) for transportation providers and prepares performance and compliance reports for leadership review.
• Acts as an escalation point for complex provider issues and facilitates resolutions.
• Provides operational guidance, compliance support, and technology training to transportation providers.
• Ensures provider quality standards are met and swiftly addresses any deficiencies.
• Leads provider relations efforts across markets in alignment with regional and corporate objectives.
• Partners with the Network team to execute network expansion strategies and risk mitigation plans.
• Oversees provider credentialing compliance and collaborates with credentialing teams to streamline processes.
• Coordinates with internal business units (e.g., Safety, Network Planning, Product, Finance, IT, HR, and CI) to align initiatives and secure support.
• Administers corrective action plans for provider contract deficiencies and approves liquidated damages when appropriate.
• Remains informed on industry trends, competitor activity, and regulatory developments to inform strategic direction.
• Champions employee engagement and development through proactive talent planning and mentoring.
• Creates an environment of innovation and continuous improvement through Lean initiatives and process enhancements.
• Leads talent strategy across state reports including succession planning, employee engagement, and performance management.
• Serves as main point of contact for clients and manages the client contract.
• May lead projects and perform other duties as assigned. Requires some local travel to meet with clients.

Requirements

• Bachelor’s degree required.
• Ten (10) plus years of experience in NEMT, logistics, or healthcare preferred.
• Five (5) plus years of leadership experience.
• Advanced industry experience preferred.
• Contract and client management experience strongly preferred.
• Tableau experience preferred.
• Or equivalent combination of education and/or experience.
• Ability to lead development, execution, and deployment of provider network initiatives.
• Strong organizational planning and budgetary administration skills.
• Proficient in statistical and financial analysis techniques.
• High proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
• Excellent relationship management and process improvement abilities.
• Effective written and verbal communicator with strong presentation skills.
• Strong listening and interpersonal skills with a customer-focused, results-oriented mindset.

Benefits

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)