Intern providing support to program attorneys at Legal Aid Society of Rochester. Responsibilities include client intake, document preparation, data entry, and filing.
About the role
- Paralegal Operations, Territory Lead overseeing operational compliance in Washington and California for Modern Family Law. Responsible for managing paralegals and maintaining workflow consistency across offices.
Responsibilities
- Serve as the territory lead and subject-matter expert for Washington and California, ensuring compliance with all state-specific e-filing and local court procedures.
- Provide daily operational oversight to Paralegals, including workload coordination, attendance monitoring, and approval of timesheets and PTO.
- Partner with the Paralegal Operations Manager and Managing Attorneys to align paralegal resources, case assignments, and territory priorities.
- Collaborate with Attorneys and Paralegals to facilitate case progress and ensure consistent workflow across offices.
- Serve as the first line of support for paralegal inquiries, escalating complex matters to the Paralegal Operations Manager as needed.
- Conduct periodic quality reviews of paralegal work to ensure accuracy, compliance, and adherence to firm standards.
- Maintain and oversee e-filing accounts and subscription-based platforms (e.g., FamilySoft, Westlaw, Clio) for Washington and California.
- Monitor compliance with state and local filing standards, timelines, and procedural rules.
- Assist in documenting and updating territory-specific workflows and policies in alignment with firmwide SOPs.
- Partner with the Paralegal Operations Manager and HR to promote adherence to firm policies, ethical standards, and state regulations.
- Support the recruitment, onboarding, and training of new Paralegals in the assigned territories.
- Provide coaching, feedback, and informal performance guidance to foster growth and consistency.
- Collaborate with Learning & Development and the Paralegal Operations Manager to identify and address training needs and skill-building opportunities.
- Act as a liaison between Paralegals, Managing Attorneys, and firm leadership to ensure case readiness and efficient communication.
- Identify operational gaps and recommend territory-specific process improvements to enhance performance and consistency.
- Assist the Paralegal Operations Manager with data collection, performance reporting, and resource planning for the assigned region.
Requirements
- Five (5) or more years of experience as a Paralegal, including at least two (2) years in a leadership, mentorship, or operational support capacity within a family law practice.
- Experience working with multiple attorneys in a law firm setting.
- Exceptional writing, communication, and organizational skills with strong attention to detail.
- Proficiency in e-filing with county courts.
- Ability to manage multiple priorities with a client-focused mindset.
- Experience using practice management or document management software (e.g., Clio, NetDocs, FamilySoft, or comparable platforms).
- High level knowledge and experience working with the Microsoft Suite of products such as Word, Excel, PowerPoint; Adobe; and Zoom Conferencing Technology.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
- Work from Anywhere -- eligible after 6 months.
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