General Manager responsible for executing store operations and expanding market presence. Oversee all facets of sales and service operations while coaching and managing staff for customer satisfaction.
Responsibilities
Execute the store operations playbook flawlessly to achieve store objectives.
Supervise all facets of store operations, including consumer sales and service operations.
Support overall company objectives and ensure consistent messaging in alignment with management.
Provide store performance reports utilizing Key Performance Indicators.
Identify local market opportunities and utilize corporate support for business enhancement.
Collaborate with HR to recruit and retain qualified candidates.
Manage team performance and provide coaching to enhance effectiveness in each role.
Uphold customer treatment standards to foster complete customer satisfaction.
Promote a culture of training and participate in company training initiatives.
Oversee the sale of all company products and services.
Manage incoming leads generated by the Business Development Center.
Accurately forecast unit sales and gross profit levels.
Collaborate with the Regional Sales Manager to review GM Scorecard.
Requirements
High school diploma or GED is a prerequisite.
2-3 years of experience in sales management is essential.
Exceptional customer service skills and experience are mandatory.
Proficiency in Microsoft Office products and technical aptitude is required.
Demonstrated ability to work independently with minimal supervision is a must.
Strong computer skills with familiarity in SalesForce are preferred.
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