About the role

Claims Manager overseeing Specialty Lines claims for Intact, leading a team, providing direction, and ensuring customer service excellence.

Responsibilities

Manage the day-to-day operation of your team to achieve essential business goals and meet customer service expectations.
Act as claims authority within areas of expertise and provide direction on such issues as file handling, policy interpretation, legal and technical issues or concerning large losses.
Settle large or complex claims within own authority or escalate as necessary.
Continually assess and improve workflows to ensure efficiency. This includes responding to and partnering with internal and external contacts regarding issues affecting them and ensuring smooth relationships between the group and other stakeholders.
Work closely with your Director to develop strategies, long term and short-term plans to facilitate ongoing work, process improvement, customer relations and other functions.
Monitor financial performance and productivity and report observations, progress, and recommendations to key stakeholders.
Provide your expertise on claims matters including policy interpretation, liability and quantum determination, and settlement negotiation.
Maintain work-product quality control of high standards. Provide effective leadership, responsible for hiring and terminations, coaching and mentoring, performance management, continuous learning and career development for your team of claims file handlers.

University degree or any combination of training and experience deemed relevant for the role
Completed or working towards a Chartered Insurance Professional (CIP) designation (preferred).
A minimum of 5 years’ experience in Claims, with preference to experience in Specialty lines claims.
A minimum of 2 years in a management role with experience in coaching and mentoring people. (preferred).
Proficiency in Specialty Insurance Claims (E&O, D&O, Crime, and/or Cyber) an asset.
Excellent customer, communication, and interpersonal skills – you can relate to anyone!
Positive attitude while adapting to changing priorities and taking ownership of work.
Self-starter with the ability to work independently under minimal supervision.

A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different.