Account Manager for UK & Ireland at Daon, managing client accounts and identifying growth opportunities. Collaborating closely with senior leadership and cross-functional teams in a hybrid environment.
Responsibilities
Support the management of a portfolio of client accounts across the UK & Ireland
Build and maintain strong working relationships with client stakeholders
Act as a key point of contact for day-to-day account activities
Support account reviews and ensure ongoing client satisfaction
Identify opportunities for account expansion, including upsell and cross-sell initiatives
Support the development of account plans in collaboration with senior sales stakeholders
Contribute to proposals and commercial discussions as required
Partner closely with the VP of UK & Ireland and Sales Directors to support account strategy and execution
Participate in senior stakeholder meetings and networking events in Dublin, with a focus on nurturing relationships and identifying new opportunities
Work closely with Pre-Sales, Product, Delivery, and Support teams to ensure strong client outcomes
Assist in managing renewals and supporting commercial discussions
Track account activity and ensure follow-up on key actions
Maintain accurate account information and reporting
Requirements
2–5 years’ experience in an Account Management, Customer Success, or Sales Support role within a technology or SaaS environment
Experience working with clients in a B2B environment
Exposure to managing or supporting client accounts is essential
Strong organisational skills and ability to manage multiple priorities
Experience working in a collaborative, cross-functional environment
Interest in technology, identity, or security solutions is advantageous
Benefits
Competitive salary and bonus structure
Direct exposure to senior leadership and key client stakeholders
Opportunity to develop commercial and strategic skills in a high-impact role
Collaborative and dynamic team environment
Career progression opportunities within a growing organisation
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