Manage and maintain incident and problem workflows in Jira Service Management, ensuring SLA/OLA compliance and coordinating critical incident response. Produce operational KPIs and Power BI dashboards, perform root cause analyses, and standardize governance processes.
About the role
- Senior Specialist conducting catastrophe risk management analyses for global clients at Marsh McLennan. Collaborating on exposure profiles, loss estimates, and process improvements in a hybrid work environment.
Responsibilities
- Conduct thorough quality checks and edits on client-supplied data and produce detailed exposure profiles
- Execute analyses using catastrophe models such as Verisk Touchstone to estimate potential catastrophe losses
- Develop comprehensive knowledge of catastrophe models and understand associated uncertainties
- Analyze exposures and modeling results in the context of clients’ insurance and reinsurance portfolios
- Deliver modeled loss outputs in various formats and effectively interpret and communicate results to colleagues, brokers, clients, and other stakeholders
- Engage proactively with stakeholders to understand modeling requirements and respond to ad-hoc requests
- Identify and propose process improvements to enhance operational efficiency
Requirements
- Working knowledge of catastrophe models, particularly established industry models such as Moody’s, Verisk, and CoreLogic
- 1-2 years of relevant experience
- Basic understanding of insurance principles and relevant policy terms
- Proven client and project delivery experience, with the ability to present and communicate complex technical content to both internal and external audiences
- Experience collaborating within multidisciplinary teams comprising catastrophe modelers, Underwriters and brokers
- Data processing using Microsoft Access and Microsoft SQL Server
- Advanced skills in Microsoft Excel including VBA and Access (such pivot tables and data queries)
- Skills in Microsoft Word and PowerPoint
Benefits
- Professional development opportunities
- Interesting work
- Supportive leaders
- Vibrant and inclusive culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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