Hybrid National Property Technical Lead

at Marsh McLennan

• Job title: National Property Technical Lead
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Toronto, Canada

About the role

• National Property Technical Lead responsible for managing property claims and providing technical assistance at Marsh. Collaborating with internal stakeholders to ensure optimal client advocacy and claim resolutions.

Responsibilities

• Manage client advocacy activities
• Have ownership of hands-on active claim management, coverage reviews, problem solving and settlement strategies for clients
• Provide technical claim assistance, leadership and mentoring to colleagues
• Manage client relationships as Senior Relationship Manager for claims
• Analyze loss details to determine appropriate policies and coverage
• Drive the claims process for clients through participation in claims strategy discussions in order to ensure progress and equitable resolution
• Interact closely with internal Client Executives and Claims Advocacy colleagues to better the claim experience for clients
• Have a strong focus on clients and providing value-add claim services
• Work closely with internal and external leadership groups to foster understanding of how to mitigate Marsh risk by closing claims optimally
• Provide support to Broking teams by participating in the creation of client specific claim protocols
• Monitor insurer responses to reported claims and engage with insurers and their professional advisers in order to support the expeditious and smooth resolution of claims
• Liaise and work closely with other claims team members to develop claim management best practice
• Draft communication to clients and/or insurers and reviewing documents prepared by the clients, in order to support the claims process
• Build relationships with key stakeholders both internally and externally

Requirements

• Minimum 10+ years’ experience in a commercial claims environment either at the adjustor, insurer, engineer, legal or brokerage level
• In-depth understanding of relevant insurance law and claim litigation procedures
• Direct involvement with large, complex property losses
• Strong carrier relationships and detailed knowledge of insurance market claim procedures
• University degree or College certification CIP, CAIB, CRM, LL.B, all assets

Benefits

• Professional development opportunities
• Interesting work
• Supportive leaders
• Vibrant and inclusive culture
• Range of career opportunities and benefits to enhance well-being