Client Manager managing overall workflow and commercial insurance lines for assigned clients at Marsh McLennan Agency. Responsible for client contact, internal collaboration, and service responsibilities.
Responsibilities
Main point of contact for the client – addresses general questions, provides guidance on appropriate coverage changes and/or contractual requirements, informs/educates client on exclusions and exposures, prepares binders prior to expiration date, and resolves accounting discrepancies
Maintain contact and collaborate with internal (Sales Executives, Department Heads, Marketing personnel, Claims personnel, Accounting personnel, Loss Control personnel) and external (Clients and Insurance Companies) parties
Plan, prioritize and complete day-to-day workload taking into account new business, renewal business and day-to-day service responsibilities for the accounts assigned in a timely manner ensuring internal/external deadlines are met
Determine and coordinate the new/renewal marketing strategy for assigned clients, where applicable
Review and update applications and general information (attachments, activities, follow-up) into the agency management system for assigned books of business
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