IT - Service Engineer providing on - site support for end - user workplace services in Frankfurt, Mainz, or Ingelheim. Responsible for installation, configuration, and troubleshooting of IT hardware and software.
About the role
- Field Service Engineer providing highly visible customer support through on-site installation and repair of complex equipment and systems. Working with MKS Instruments in Austin, Texas area with occasional travel to customer locations.
Responsibilities
- Provide highly visible customer support through the performance of on-site installation, servicing and repair of complex equipment and systems
- Checking out and approving operational quality of system equipment
- Serving as company liaison with customer on administrative and technical matters for assigned projects
- Responsible for operational quality of system equipment
Requirements
- Associate’s degree, or equivalent combinations of work and school
- Bachelor's degree and/or applicable certification is preferred
- 5 years of related Semiconductor or similar industry experience; or equivalent combination of education and experience
- Excellent communication and documentation skills
- Strong analytic, business and interpersonal skills
- Motivated, self-driven, positive approach to problem solving
- Ability to succeed in a fast-paced, rapidly changing, high tech environment
Benefits
- Health insurance coverage (medical, dental and vision)
- 401(k) with company match
- Life and disability insurance
- 12 paid holidays
- Sick time
- 15 paid vacation days
- 6 weeks fully paid parental leave
- Adoption assistance
- Tuition reimbursement
Job title
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