Hybrid Field Service Engineer

at MKS Instruments

• Job title: Field Service Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $90,000 - $125,000 per year
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Austin, United States

About the role

• Field Service Engineer providing highly visible customer support through on-site installation and repair of complex equipment and systems. Working with MKS Instruments in Austin, Texas area with occasional travel to customer locations.

Responsibilities

• Provide highly visible customer support through the performance of on-site installation, servicing and repair of complex equipment and systems
• Checking out and approving operational quality of system equipment
• Serving as company liaison with customer on administrative and technical matters for assigned projects
• Responsible for operational quality of system equipment

Requirements

• Associate’s degree, or equivalent combinations of work and school
• Bachelor's degree and/or applicable certification is preferred
• 5 years of related Semiconductor or similar industry experience; or equivalent combination of education and experience
• Excellent communication and documentation skills
• Strong analytic, business and interpersonal skills
• Motivated, self-driven, positive approach to problem solving
• Ability to succeed in a fast-paced, rapidly changing, high tech environment

Benefits

• Health insurance coverage (medical, dental and vision)
• 401(k) with company match
• Life and disability insurance
• 12 paid holidays
• Sick time
• 15 paid vacation days
• 6 weeks fully paid parental leave
• Adoption assistance
• Tuition reimbursement