Support Analyst assisting customers with addressing issues on the Xelix platform. Collaborating with multiple internal functions for effective problem resolution and customer support.
About the role
- Técnico de Suporte JR na Minsait desenvolvendo soluções em tecnologia. Envolvimento em um ambiente de inovação e desenvolvimento contínuo.
Responsibilities
- Basic knowledge of Windows operating systems (installation, configuration, and support).
- Basic concepts of networking and connectivity.
- Office 365 suite (Word, Excel, Outlook, Teams).
- Experience with ticketing systems (e.g., GLPI, ServiceNow, OTRS, etc.) is a plus.
- Basic knowledge of ITIL is a plus.
Requirements
- Completed degree in IT or a related field.
- Availability to work on-site in Aracaju, SE (Brazil).
- Advantage: Experience working on public administration projects.
Benefits
- Company-subsidized health plan for the employee.
- Option to include dependents in the health plan with payroll deduction.
- Dental plan (optional).
- Option to include dependents in the dental plan with payroll deduction.
- Meal voucher or food allowance.
- Transportation voucher (optional).
- Impact & Care - Personal guidance program offering confidential emotional support and counseling in psychological, legal, financial, social, and pet-related areas at no cost for the employee and legal dependents.
- Gympass - Wellhub (Access to over 700 gyms across Brazil with plans starting at R$29.90, deducted from payroll).
- Option to include dependents in Gympass - Wellhub (up to 3 dependents - paid via credit card).
- Access to Udemy via our intranet.
- Partnerships with major consumer brands.
- SESC benefits for the employee and dependents.
- Discount agreements with educational institutions (undergraduate and postgraduate) and language schools/certification providers.
- Group life insurance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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