Level 2 Helpdesk Technician providing on - site support for client technology solutions. Assistance with installations, troubleshooting, and maintaining computer systems in Mastic Beach, New York.
About the role
- Help Desk Operator executing processes for client systems at Minsait. Collaborating with IT and supporting operational needs.
Responsibilities
- Execute processes to put client systems online or offline according to predefined procedures, or as requested by the area manager.
- Submit Batch mode processes for execution of client systems and evaluate their functionality.
- Review computer operation data and logs, identify indicators with deviations, interpret messages, assess whether they can be resolved independently or escalate to the responsible teams.
- Manage the recording of backup cartridges/tapes, identify, organize, and store them in the manner and locations specified in established procedures.
Requirements
- Completed degree or currently pursuing a degree in IT (Information Technology).
Benefits
- Company-subsidized health plan for the employee.
- Option to include dependents in the health plan with payroll deduction.
- Dental assistance (optional).
- Option to include dependents in the dental assistance plan with payroll deduction.
- Meal voucher or food voucher.
- Transportation voucher (optional).
- Impact & Care - Personal guidance program offering emotional support and confidential counseling in psychological, legal, financial, social, and pet-related areas at no cost for the employee and legal dependents.
- Gympass - Wellhub (Access to over 700 gyms across Brazil with plans starting at R$ 29.90 deducted from payroll).
- Option to include dependents in Gympass - Wellhub (up to 3 dependents - paid via credit card).
- Access to Udemy through our intranet.
- Partnerships with major consumer brands.
- Agreement with SESC for the employee and dependents.
- Discounts with educational institutions (undergraduate and postgraduate) and language/certification schools.
- Group life insurance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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