Help Desk Operator executing processes for client systems at Minsait. Collaborating with IT and supporting operational needs.
Responsibilities
Execute processes to put client systems online or offline according to predefined procedures, or as requested by the area manager.
Submit Batch mode processes for execution of client systems and evaluate their functionality.
Review computer operation data and logs, identify indicators with deviations, interpret messages, assess whether they can be resolved independently or escalate to the responsible teams.
Manage the recording of backup cartridges/tapes, identify, organize, and store them in the manner and locations specified in established procedures.
Requirements
Completed degree or currently pursuing a degree in IT (Information Technology).
Benefits
Company-subsidized health plan for the employee.
Option to include dependents in the health plan with payroll deduction.
Dental assistance (optional).
Option to include dependents in the dental assistance plan with payroll deduction.
Meal voucher or food voucher.
Transportation voucher (optional).
Impact & Care - Personal guidance program offering emotional support and confidential counseling in psychological, legal, financial, social, and pet-related areas at no cost for the employee and legal dependents.
Gympass - Wellhub (Access to over 700 gyms across Brazil with plans starting at R$ 29.90 deducted from payroll).
Option to include dependents in Gympass - Wellhub (up to 3 dependents - paid via credit card).
Access to Udemy through our intranet.
Partnerships with major consumer brands.
Agreement with SESC for the employee and dependents.
Discounts with educational institutions (undergraduate and postgraduate) and language/certification schools.
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