Customer Success Manager overseeing colocation, cloud, and managed services to enhance customer value and retention. Collaborating with sales and support teams to ensure customer success in their journey with Flexential.
About the role
- Customer Success Manager maintaining relationships to achieve targeted retention rates for existing planner customers. Focused on customer successful outcomes and service excellence.
Responsibilities
- Work through targeted task lists.
- Retaining orders year on year.
- To communicate professionally with customers by telephone and email.
- Updating the customer user information on the CRM system.
- Providing concise quotes for various products and following through negotiations to close.
- Meet quarterly individual and team retention targets and maximise upsell through additional opportunities/x-selling
- Have exceptional knowledge of our core products and services, and be able to advise customers on which would best suit their needs.
- Re-build relationships with lost customers.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Supporting the customer service team outside the retention sales peak season job description
Requirements
- Sales and target driven.
- Must be experienced at communicating effectively with internal and external customers at all levels
- Customer success focused and ‘wanting the sale’
- Able to work in a high pressure environment, ever changing and challenging.
- Have a can-do problem solving attitude, being able to deal with all types of enquiries.
- Right first time attitude.
- Must have effective communications skills, both verbal and written.
- Excellent customer service skills in order to build lasting relationships with the customer.
- Self motivated and enthusiastic.
- Remains resilient when faced with adversity.
- Ability to work autonomously and through teams.
- Has a flexible and adaptive approach to demand and changes in the work activity.
- Must be an effective time planner with the ability to balance workloads and priorities.
- Must be PC literate to include Microsoft packages.
- Ability to apply set procedures.
- Ability to make decisions within defined role procedures.
- Accuracy and attention to detail.
Benefits
- Excellent medical, dental, and vision coverage for you and your family
- Competitive salary
- Generous PTO Policy
- Internal career advancement opportunities
- 401K is offered after 1 year of service
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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