Customer Success Manager enhancing user experience and relationships at Wowflow, a tech company improving Customer Success in Facility Management. Responsible for onboarding and customer relationship management.
About the role
- Customer Success Manager maintaining relationships to achieve targeted retention rates for existing planner customers. Focused on customer successful outcomes and service excellence.
Responsibilities
- Work through targeted task lists.
- Retaining orders year on year.
- To communicate professionally with customers by telephone and email.
- Updating the customer user information on the CRM system.
- Providing concise quotes for various products and following through negotiations to close.
- Meet quarterly individual and team retention targets and maximise upsell through additional opportunities/x-selling
- Have exceptional knowledge of our core products and services, and be able to advise customers on which would best suit their needs.
- Re-build relationships with lost customers.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Supporting the customer service team outside the retention sales peak season job description
Requirements
- Sales and target driven.
- Must be experienced at communicating effectively with internal and external customers at all levels
- Customer success focused and ‘wanting the sale’
- Able to work in a high pressure environment, ever changing and challenging.
- Have a can-do problem solving attitude, being able to deal with all types of enquiries.
- Right first time attitude.
- Must have effective communications skills, both verbal and written.
- Excellent customer service skills in order to build lasting relationships with the customer.
- Self motivated and enthusiastic.
- Remains resilient when faced with adversity.
- Ability to work autonomously and through teams.
- Has a flexible and adaptive approach to demand and changes in the work activity.
- Must be an effective time planner with the ability to balance workloads and priorities.
- Must be PC literate to include Microsoft packages.
- Ability to apply set procedures.
- Ability to make decisions within defined role procedures.
- Accuracy and attention to detail.
Benefits
- Excellent medical, dental, and vision coverage for you and your family
- Competitive salary
- Generous PTO Policy
- Internal career advancement opportunities
- 401K is offered after 1 year of service
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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