Senior Account Manager overseeing client accounts and strategy delivery across social, digital, and integrated channels. Managing relationships and leading team efforts for agency growth.
About the role
- Account Manager responsible for customer satisfaction and revenue retention for core clients. Building relationships and driving growth within existing customer accounts.
Responsibilities
- **SUMMARY********The Account Manager is a crucial member of the Customer Success team, responsible for ensuring the long-term stability and satisfaction of a high-volume portfolio of Mimeo’s core customers. The primary goal of this role is to drive Net Revenue Retention by focusing on adoption, expansion, proactive risk mitigation, and continued outreach to maintain the current business. This role acts as the customer's trusted operational partner, ensuring they maximize value from their current investment and establishing a foundation of loyalty that leads to consistent recurring revenue.**
Requirements
- **SKILLS AND MINIMUM QUALIFICATIONS:**
- Minimum of 3+ years of experience in Customer Success, Account Management, or a retention-focused role, preferably managing a high-volume portfolio (50-100+ accounts).
- Proven expertise in managing relationships and mitigating churn risk.
- Exceptional organizational skills and ability to manage multiple priorities and deadlines simultaneously.
- Proficiency in utilizing a CRM (Salesforce) for data-driven account management.
- Strong communication, diplomacy, and conflict resolution skills to maintain customer satisfaction during challenging periods.
- Bachelor’s degree preferred.
Benefits
- Mimeo’s values of Act Like an Owner, Drive Customer Success, and to Enjoy the Ride, are at the core of who we are and the decisions we make. As our employees are the most important aspect of our organization we make it a point to provide competitive benefits.
- **Some of our Benefits include: **
- **Excellent medical, dental, and vision coverage for you and your family
- Competitive salary
- Generous PTO Policy
- Internal career advancement opportunities
- 401K is offered after 1 year of service
Job title
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